Domestic Operations Specialist (20350)

Position Purpose

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with appositive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.

Tasks

• Calculate weight, volume, or cost of goods to be moved.
• Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments.
• Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin.
• Provide shipment status notification to exporters, consignees, or insurers.
• Verify proper packaging and labeling of exported goods.
• Prepare invoices or cost quotations for freight transportation.
• Select shipment routes, based on nature of goods shipped, transit times, or security needs.
• Keep records of goods dispatched or received.
• Consolidate loads with a common destination to reduce costs to individual shippers.
• Monitor or record locations of goods in transit.
• Reserve necessary space on ships, aircraft, trains, or trucks.
• Negotiate shipping rates with freight carriers.
• Arrange delivery or storage of goods at destinations.
• Verify adherence of documentation to customs, insurance, or regulatory requirements.
• Determine efficient and cost-effective methods of moving goods from one location to another.
• Pay or arrange for payment of freight or insurance fees or other charges.
• Make arrangements with customs brokers to facilitate the passage of goods through customs.
• Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs.
• Maintain current knowledge of relevant factors that could affect freight shipping.
• Provide detailed port information to importers or exporters.
• Arrange for special transport of sensitive cargoe.
• Obtain or arrange cargo insurance.
• Complete customs paperwork.
• Arrange for applicable duties, taxes, or paperwork for customs clearance.
• Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.
• Assist clients in obtaining insurance reimbursements.
• Analyze shipping routes to determine how to minimize environmental impact.
• Arrange for transport, using a variety of modes, such as rail, short sea shipping, air, or roadways, to minimize carbon emissions or other environmental impacts.
• Recommend shipping solutions to minimize cost or environmental impacts.

Work Activities

• calculate shipping costs.
• Explain regulations, policies, or procedures.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Coordinate shipping activities with external parties.
• Complete documentation required by programs or regulations.
• Verify shipping documentation.
• Analyze shipping information to make routing decisions.
• Identify opportunities to improve operational efficiency.
• Record shipping information.
• Examine documents to verify adherence to requirements.
• Confer with others to conduct or arrange operational activities.
• Recommend packing or shipping methods.
• Maintain current knowledge related to work activities.
• Arrange insurance coverage.
• Receives and processes documents for accuracy, which requires complex knowledge of customers, carriers, and procedures.
• Processes operational data in software systems and applications, identifies missing or potential operational or service concerns, and resolves with the appropriate groups.
• Ability to identify the most logical routing methods based on the customers' requirements.
• Addresses complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Tracks orders and shipments and assists with tracing as needed; usually more complex, domestic and may involve international operations.
• Runs, analyzes and summarizes operational reports and details; presents information to co-workers or supervisors as needed.
• Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details
• Prepares information required for quotes or address potential services; provides more complex quotes.
• Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
• Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs.
• Creates and processes invoices, reviews for operational accuracy, works with customers on questions and payment; assists others as needed.
• Performs other duties as assigned

Qualifications

Education and Experience

2-7 Years of Freight Forwarding experience

AOG experience a plus

Hazmat certification a plus

Experience with all requisite compliance and regulatory requirements

Willing to work variable schedule, including overtime, weekends and holidays

Education: Industry related degree and/or certification

Knowledge

Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Negotiation - Bringing others together and trying to reconcile differences.

Time Management - Managing one's own time and the time of others.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Service Orientation - Actively looking for ways to help people.

Abilities

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

Perceptual Speed - The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Near Vision - The ability to see details at close range (within a few feet of the observer).

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Speech Clarity - The ability to speak clearly so others can understand you.

Speech Recognition - The ability to identify and understand the speech of another person.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Tools

• Desktop computers
• Facsimile machines
• Laptop computers
• Special purpose telephones
• Multi-line telephone systems

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Manufacturing resource planning MRP software
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Microsoft Excel and other office applications