OPERATIONS REVEIW SPECIALIST

Operations Review Specialist - 73001979

The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:

This is an Operations Review Specialist in the General Tax Administration Program's, Business Technology Office (BTO), Solution Support Services (SSS) Process located in the Orlando Service Center. The incumbent installs, configures, and supports GTA's local area network (LAN), wide area network (WAN) and Internet connection, or a segment of a network system. Additionally, the incumbent identifies and analyzes operational and workflow problems and develops, recommends, and implements solutions. The incumbent also maintains network hardware and software, monitors the network to ensure network availability to all system users, and performs necessary maintenance to support network availability.

MINIMUM REQUIREMENTS:

Currently employed with the Florida Department of Revenue within the Business Technology Office (BTO). Four years of technical support experience including customer support or user interactions. Experience researching system issues and implementing resolutions. Experience supporting users on a Microsoft platform, including Active Directory, or Microsoft Office Suite.

SPECIAL NOTES:

This position requires continuous standing, stooping, and lifting up to 40 lbs., with or without accommodation, at any time during the work schedule.

SALARY:

The hiring salary for this position will generally not exceed $4,556.24 monthly/$54,674.88 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW:

Contact Information: Charlotte Ortiz, View phone number on click.appcast.io, View email address on click.appcast.io.