Technical Program Manager

Technical Program Manager Interactive and Visual Design drives the delivery of a world-class user experience throughout the Dell Technologies portfolio. We add our expertise to a varied range of cutting-edge projects, focusing on ideation, user-flow analysis, wireframing, interaction, design, visual design, branding and execution. Our input ensures that our customers experience the highest levels of usability, desirability and satisfaction. Join us to do the best work of your career and make a profound social impact as a Technical Program Manager on our Interactive/Visual Design Team in Hopkinton, Massachusetts. What you’ll achieve We are looking for an experienced Technical Program Manager (i9) to join our Customer Communication team. This role is responsible for planning, executing, and optimizing large-scale communication programs across digital channels — ensuring reliable delivery, measurable performance, and continuous improvement across our technology stack. The ideal candidate combines strategic thinking with technical leadership — someone who can define a multi-year communications technology roadmap and direct the vendor-based development team that builds and operates it day-to-day. You will own all development efforts end-to-end, working closely with Business, technology, and senior business stakeholders to shape how Dell communicates with customers at scale. You will: * Plan and manage the end-to-end delivery of customer communication programs across email, SMS, and other digital channels — from brief through to deployment and performance reporting * Oversee a portfolio of bulk campaign programs running concurrently, maintaining schedule, quality, and delivery standards across all workstreams * Lead platform migration and modernization initiatives — managing scope, phasing, stakeholder alignment, and transition planning * Manage sprint planning and capacity allocation across delivery teams, maintaining utilization and predictability at scale * Own and direct all development efforts executed by the vendor-based team — providing technical direction, setting sprint priorities, and ensuring delivery aligns with business requirements and quality standard Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements * 10+ years of experience in Development/ Program management, Campaign operations, or CRM delivery within a technology or enterprise environment * Hands-on experience with enterprise marketing automation and CRM platforms — including campaign execution, customer journey management, audience segmentation, and performance reporting * Demonstrated ability to develop and own program or technology roadmaps — translating business strategy into prioritized delivery plans with quantifiable outcomes * Experience building business cases and presenting investment recommendations to senior leadership — with supporting financial analysis and ROI modelling * Proven experience managing vendor-based development teams — directing technical delivery, owning end-to-end development output, and holding external teams accountable for program quality and schedule Desirable Requirements * Experience with automated transactional messaging pipelines — event-driven architecture, message queuing, or workflow orchestration * Familiarity with AI and machine learning applications in Campaign operations — content generation, personalization, or campaign optimization Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is $181,900 to $235,400. Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here [