General Manager

Job Description

Job Description

Position Overview

We are seeking an experienced, results-driven Hotel General Manager to provide strategic leadership and operational oversight of a hospitality property. The ideal candidate will have a proven track record of driving financial performance, delivering exceptional guest experiences, developing high-performing teams, and maintaining operational excellence.

The General Manager will be responsible for overseeing all aspects of hotel operations, including financial management, revenue optimization, sales and marketing collaboration, employee engagement, guest satisfaction, property maintenance, and regulatory compliance.

This position requires a hands-on leader who can balance strategic business objectives with daily operational demands while fostering a culture of accountability, service excellence, and continuous improvement.

Key Responsibilities

Hotel Operations & Strategic Leadership

• Direct and oversee daily hotel operations to ensure operational efficiency, profitability, and exceptional guest service.

• Develop and execute strategic business plans aligned with ownership objectives and organizational goals.

• Establish operational standards, performance expectations, and measurable goals across all departments.

• Monitor hotel performance and implement initiatives to improve productivity, service quality, and financial results.

• Ensure the property maintains high standards of cleanliness, safety, presentation, and overall guest experience.

Financial Management & Profitability

• Develop, manage, and execute annual operating budgets, financial forecasts, and capital expenditure plans.

• Maintain full accountability for property-level profit and loss (P&L) performance.

• Monitor revenue, expenses, labor costs, and operating margins to maximize profitability.

• Analyze key hospitality performance indicators, including occupancy, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and Gross Operating Profit (GOP).

• Identify opportunities for cost optimization, revenue growth, and improved operating efficiencies.

• Present financial results, operational performance, and strategic recommendations to executive leadership and ownership.

Revenue Growth & Business Development

• Collaborate with revenue management, sales, and marketing teams to maximize occupancy and overall property revenue.

• Develop strategies to increase market share, strengthen competitive positioning, and improve guest retention.

• Monitor market trends, competitor performance, and changing guest expectations.

• Support corporate, group, leisure, and other applicable market segments to maximize revenue opportunities.

Guest Experience & Service Excellence

• Champion a guest-focused service culture across all hotel departments.

• Monitor guest satisfaction scores, online reviews, and service recovery performance.

• Implement strategies to strengthen guest loyalty, improve service consistency, and enhance the property's reputation.

• Personally address escalated guest concerns and ensure timely, professional resolutions.

Team Leadership & Employee Development

• Lead, mentor, and develop department heads and management teams.

• Establish clear performance expectations and hold leaders accountable for achieving operational and financial goals.

• Promote employee engagement, professional development, and succession planning.

• Partner with Human Resources on recruitment, performance management, training, employee relations, and retention strategies.

• Foster a collaborative, respectful, and results-oriented workplace environment.

Property Management, Safety & Compliance

• Oversee property maintenance, preventative maintenance programs, and capital improvement initiatives.

• Ensure compliance with applicable federal, state, and local employment, health, safety, and hospitality regulations.

• Collaborate with Human Resources and Risk Management to maintain workplace safety and minimize operational risks.

• Maintain effective relationships with vendors, contractors, community partners, and key stakeholders.

Required Qualifications

• Minimum of 7–10 years of progressive hospitality management experience , including significant leadership experience in hotel or resort operations.

• Minimum of 3–5 years in a General Manager, Hotel Manager, Director of Operations, or comparable senior leadership position .

• Demonstrated experience managing hotel financial performance, including budgets, forecasting, and P&L accountability.

• Strong understanding of hotel revenue management, occupancy strategies, ADR, RevPAR, and GOP.

• Proven ability to lead multiple departments and develop effective management teams.

• Demonstrated success improving profitability, operational efficiency, and guest satisfaction.

• Excellent communication, problem-solving, decision-making, and organizational skills.

• Proficiency with hotel property management systems, financial reporting tools, and Microsoft Office applications.

• Ability to work a flexible schedule based on business needs, including weekends and holidays when necessary.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

• Experience managing full-service hotels, resorts, or complex hospitality operations.

• Experience overseeing food and beverage, banquets, events, and other ancillary revenue departments.

• Experience with property renovations, capital projects, or operational improvement initiatives.

• Familiarity with hotel brand standards, quality assurance programs, and hospitality performance benchmarking.

• Experience implementing measurable operational goals and leadership accountability systems.

Key Performance Indicators

Success in this position will be evaluated through:

• Revenue growth and RevPAR performance

• Gross Operating Profit (GOP) and operating margin

• Budget performance and expense management

• Guest satisfaction and online reputation

• Employee retention, engagement, and leadership development

• Labor productivity and operational efficiency

• Property maintenance, safety, and compliance performance

Ideal Candidate Profile

The successful candidate is a strategic thinker and hands-on hospitality professional who demonstrates strong business acumen, sound judgment, and a passion for exceptional service.

This individual leads by example, develops strong management teams, takes ownership of financial results, and consistently identifies opportunities to strengthen operational performance.

We are seeking a leader who understands that long-term hospitality success is achieved through a combination of financial discipline, outstanding guest experiences, and engaged employees.

Equal Employment Opportunity

We are an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants without regard to any status protected by applicable federal, state, or local law.