Client Relations Manager

Client Relations Manager – Real Estate Real Estate Operations Manager | EmpowerHome Team | On-Site | Chantilly, VA Location: Chantilly, VA (On-Site) Employment Type: Full-Time Company: EmpowerHome Team About the Role EmpowerHome Team, ranked among the Top 10 Real Estate Teams in the Nation by RealTrends (2024), is hiring an experienced Client Relations Manager / Real Estate Operations Manager to lead client experience and operational excellence in our Chantilly, Virginia office. This is a leadership role designed for a highly organized, results-driven manager who thrives in fast-paced real estate environments. You will oversee systems, people, and processes that drive exceptional client experiences from listing appointment through closing. If you enjoy managing teams, streamlining workflow, and holding yourself and others accountable to high standards, this is the opportunity you’ve been looking for. Responsibilities: • Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination • Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings • Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms • Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract • Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations • Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity Qualifications: • Experience in real estate operations, listing coordination, or project management (preferred) • Strong leadership and organizational skills — able to manage multiple projects simultaneously • Excellent communication and problem-solving skills • Tech-savvy , with experience in Microsoft Office, CRM systems, and MLS platforms • Self-motivated, collaborative, and passionate about team culture and client experience Compensation: $55,000 yearly

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination • Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings • Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms • Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract • Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations • Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity

Compensation:
$55,000 per year