Dispatcher/Telecommunicator

Dispatcher

A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units' routes to prioritize and organize their schedules.

Examples Of Duties

Plans, organizes and performs work according to standardized procedures. Receives telephone, radio calls and mechanical alarm signals for police, fire or medical emergency services. Enters information into Computer Aided Dispatch system (CAD). Retrieves information for dispatch from CAD System. Dispatches police vehicles by radio, receives and transmits orders and instructions using appropriate code language to police officers at the scene of an emergency. Coordinates with Patrol Sergeant, dispatching of back-up units. Coordinates radio communication with State Police and other local Police Departments as needed. Receives fire emergency calls, or fire security system signal, sounds alarm and monitors equipment responding by radio. Dispatches police vehicle to emergency medical calls, notifies ambulance service to respond as needed. Uses computer terminal to input, retrieve and transmit information from National Crime Information System. Enters data into computer system for records keeping. Maintains daily log, wrecker rotation log and security systems files.

Typical Qualifications

Must be a citizen of the United States of America. Must have reached the age of majority (21-years old). Must hold a United States high school diploma or its equivalent. Must hold a valid driver's license. Must have no felony convictions. Must have no petty misdemeanor or misdemeanor convictions related to aggravated assault, theft, driving while intoxicated, controlled substances or other crime involving moral turpitude within the three years immediately preceding one's application. Must not have engaged in habitual or serious criminal behavior, even if no arrest was made. Must have not been released or discharged under dishonorable conditions from any of the armed forces of the United States. Must be found to be of good moral character as demonstrated by past and present behaviors. Must not possess racist or sexist ideologies or been involved in any incidents involving racist remarks or discrimination in personal life and social media; Must not have intentionally accessed internet sites for the purpose of viewing child pornography. Must be free from any physical, mental or emotional condition which might adversely affect one's performance as a Telecommunicator.

Supplemental Information

Responsible for responding to emergency and non-emergency calls for law enforcement, fire and emergency medical services as well as city animal control, utilities and city/county/state road department service; identifies and dispatches appropriate public safety units; complies with City of Carlsbad policies and procedures to ensure the safety of all public safety responders and the public.