Digital Content Specialist

Digital Content Specialist – Communications & Engagement The City and Borough of Juneau is seeking an experienced, organized, and entrepreneurial Digital Content Specialist to join the Communications & Engagement team! The successful applicant for this new position will develop and coordinate informative content creation across city departments, assist with deployment of new digital tools, lead email communication efforts, enhance the City’s social media presence, and develop digital channels – including a new CBJ website – to enhance public outreach and participation. If you’re passionate about creating engaging and accessible online content and supporting community conversation, we’d love to hear from you! Who We Are Looking For Principles, practices, and methods of digital engagement and communications techniques. Demonstrated quality graphic design and content creation skills. Understanding of website best practices for accessible content creation and organization. Demonstrated experience creating and managing a dynamic social media presence. Capacity for clear and efficient communication of information and ideas through different communication channels. Passion for identifying new and different approaches to situations, problems, and opportunities. Experience tracking community engagement, growth, and measuring effectiveness of communication strategies. Project management experience, including facilitation of proactive coordination with other divisions, departments, and outside agencies. Management of time and resources efficiently to complete work tasks under demanding and competing deadlines and priorities. Proficient use of the computer equipment and software specific to the responsibilities of the position. Ability to adapt effectively to changes, adjusting behavior to evolving circumstances, and embrace new ideas and diverse perspectives. The Benefits Of Joining Our Team In this position you will receive a competitive salary package that includes the opportunity for regular pay increases, 12 paid holidays a year, an excellent health insurance program that includes medical, dental, vision and orthodontia care options, paid leave and retirement credit through PERS (Public Employees’ Retirement System), and a 457(B) deferred compensation program. We value the health and well‑being of our employees. The CBJ provides free parking or a free bus pass, employer contributions to dependent care, paid parental leave, paid time off for parent teacher conferences, the ability to participate in a robust wellness program that includes free entry to CBJ recreational centers and discounts to local fitness programs, free annual health screenings, free flu shots, free classes, challenges and webinars on healthy living to assist you with achieving work/life balance. Working Hours and Location This position works (Monday through Friday) 8:00 am – 4:30 pm and may need to be available some evenings to document and support public meetings or events. Your office would be located in downtown Juneau in City Hall. Typical Responsibilities Under general direction from the Communications and Engagement Director, the Digital Content Specialist is responsible for creating, managing and optimizing dynamic, engaging and accessible digital multimedia content, such as graphics, video and interactive tools, that aligns with the City’s priorities of transparency and accessibility. This role involves timely storytelling through video and social content, monitoring online engagement, and refining content strategies to enhance public outreach and participation. The Digital Content Specialist will be integral to the design, production and content management of a new CBJ website. This position is responsible for coordinating and assembling the City’s digital content pipeline, including social media content management, brand enforcement, email newsletter templates, and website news updates. As such, the Digital Content Specialist collaborates with city departments to ensure consistent messaging, branding and timely dissemination of important information. This role is key to fostering civic participation and enhancing the visibility and accessibility of city government through consistent, clear, engaging and inclusive communications. Minimum Qualifications Education: Bachelor’s degree in marketing, journalism, communications, public relations, graphic design, or a related field; AND Experience: Two (2) years of experience in digital engagement, communications, digital design, content production, social media management, marketing, or a related field. Project Management experience is highly desirable but is not required. OR Substitution: Four years of professional level experience in digital engagement, communications, graphic design, content production, social media management, marketing, or a related field may substitute for the required education and experience listed above. Project Management experience is highly desirable but is not required. Additional requirements: Valid Driver’s License. Additional Required Information A cover letter and at least one relevant work sample is required to be included with the application. Work samples may include examples of video, social, web, email or graphic design work. Hiring Manager Contact Info Hiring Manager: Ashley Heimbigner Phone Number: View phone number on click.appcast.io Email: View email address on click.appcast.io EEO Statement The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call View phone number on click.appcast.io or TTY: Alaska Relay 711 or View phone number on click.appcast.io, or correspond with the Department of Human Resources & Risk Management at View email address on click.appcast.io or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer. Benefits The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work. Incumbents of Part‑time Limited, Eaglecrest Limited, Short‑term Temporary, Emergency and Intern positions are not eligible for the benefits described below. Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental No cost employee only plan available Employer paid Basic Life insurance--$10,000 for employee, spouse & dependents Additional optional coverage available Travel protection & financial services offered as part of the Life Insurance coverage Optional group‑based insurance premiums for Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents) Short‑term Disability Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Pet Insurance Employee‑funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5,000.00 following 1 year of actively working. Retirement Benefits Membership in the Public Employees Retirement System (PERS) Employer contribution into a defined benefit or defined contribution program, depending on your date of hire Option to enroll in the City & Borough of Juneau’s Deferred Compensation Program with MissionSquare Employer match available for participating PERS Tier IV employees Note: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment options Paid Leave and Holidays Personal leave with an accrual rate increase based on time served 21 days of PL within first year of employment Personal leave includes Sick leave Thirteen paid holidays a year Six weeks Paid Parental Leave (to eligible employees) Employee Wellness Program The Employee Wellness Program assists employees in making choices that support their physical, mental, and emotional wellbeing. The program provides: An opportunity to earn a health insurance premium discount of $1,300 per year An Employee Assistance Program Wellness Pass Discounts to local and CBJ recreation facilities Health related webinars Office Ergonomic Assessments For more information on the Employee Wellness Program visit Wellness Program – City and Borough of Juneau. Additional Perks Public Service Loan Forgiveness eligible employer Parking passes or bus passes provided for employees working in the downtown offices Free passes to Parks & Recreation field house, ice arena, and swimming pools #J-18808-Ljbffr