Commercial Service Manager

Job Description

Job Description

Commercial Service ManagerGentry Service Group Swannanoa, NC (Asheville area)Are you an experienced HVAC service leader ready to take full ownership of a commercial service department and drive both team success and business growth?Gentry Service Group has been a trusted name in heating and air conditioning since 1963. We're a customer-focused company that takes pride in providing exceptional service to Asheville and the surrounding areas. We're looking for a strong, hands-on Commercial Service Manager who wants to lead a team, deliver outstanding results, and build a profitable, high-performing service department.If you're a proven leader with a passion for HVAC service, enjoy developing technicians, and want the autonomy to run a department with real impact, this is an excellent opportunity to advance your career with a stable, long-established company.What We Offer:Competitive Salary: $70,000 - $90,000 annually, based on experiencePerformance Bonuses tied to department profitability and growthFull-time schedule: Monday - Friday (40 hours/week)Opportunity to lead and shape the commercial service operationsA supportive environment with a company that values quality, integrity, and long-term successWhat You'll Do:Lead the entire commercial service department, including dispatching, technician performance, and daily operationsDrive revenue growth and achieve targeted gross profit through effective leadership and accountabilityOversee staffing, training, and development of HVAC field technicians - including hiring, performance reviews, and coachingManage service agreements, warranty claims, inventory, and van fleet operationsBuild and submit accurate repair quotes quicklyReview daily tickets, reports, and technician productivity - providing constructive feedback to improve performanceHandle customer relations and resolve any field or customer issuesCollaborate with other managers to support warranty and installation needsEnsure the department runs efficiently, profitably, and continues to growWhat We're Looking For:5+ years of proven leadership experience in HVAC service managementStrong track record of hitting revenue and profitability goalsAbility to inspire, coach, and hold a team accountable while building pride in workmanshipDetail-oriented with excellent organizational and follow-through skillsExperience managing inventory, service agreements, and fleet operationsBasic computer skills (MS Office and service/dispatch software)Valid driver's license with a clean, insurable driving recordHighly motivated self-starter who thrives on challenges and multi-taskingExcellent communication, sales, and customer service skillsThis is more than just a management job - it's a chance to take ownership of a key department, develop a strong team, and directly influence the success and growth of the company.If you're a driven HVAC service professional who wants to lead, earn a great income with bonuses, and build something meaningful with a respected local company, we'd love to talk with you.Ready to take the next step in your HVAC leadership career? Apply today and let's discuss how you can make a real impact at Gentry Service Group.