General Manager

Overview

The General Manager is responsible for the overall day-to-day operation and business at the location. Manages hiring, scheduling, training, and performance of Team Members and ensures safety procedures are met. Responsible for financial performance and maintains profit and loss statement.

Boss Shops has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Boss Truck Shop offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Responsible for managing all aspects of the hiring process of location staff including interviewing, candidate sourcing, selection, offers, drug screen, and onboarding.
• Ensures strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment for all employees.
• Follows all OSHA & Safety procedures set by the company policy and procedure manual.
• Completes performance evaluations on new hires after 90 days and all employees annually or as needed; conducts daily safety meetings
• Conducts coaching and issues corrective action; approves payroll.
• Ensures all employees are trained properly and follow procedures set forth.
• Ensures cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintains a profitable business unit; achieves all budgeted goals.
• Ensures team members are appropriately following the dress code policy.
• Manages product and equipment inventories.
• Completes weekly inventory counts as required.
• Completes tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensures service equipment is in good working condition and well maintained.
• Ensures invoices are reconciled daily.
• Reviews work orders and service tickets to ensure accuracy.
• Resolves all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Completes weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conducts shop training meetings monthly and communicates to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluates, documents, and communicates any return job problems to the Corporate office.
• Updates all national accounts weekly.
• Ensures all procedure manuals are available for employees.
• Works alongside Team Members on the shop and sales floors.
• Stays current on LMS training and ensures Team Members complete training as assigned.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled.

Additional Job Duties:

• Assists with other duties, as assigned.

Supervisory Responsibilities:

• Directly supervises 5 or more employees.

Qualifications

Education and/or Experience:

• Three to five years related experience and/or training; or equivalent combination of education and experience.

Minimum Qualifications:

• Current valid driver's license and be insurable to drive.
• Ability to get DOT, TIA, and other certifications.
• Basic keyboarding skills.
• Basic understanding of computer operations.
• Must work a minimum of 50 hours per week.
• Able to work weekends, holidays, and as needed.
• Must have reliable transportation and phone.
• Must be able to communicate in English. – IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements: The physical demands described here are representative of those that must be met by the General Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 75 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Physical attendance at the primary work location is required.