Repair & Service- Shop Operations Manager

SUMMARY

The Shop Operations Manager develops, manages, and delivers support services to a shop. This role is responsible for the administrative services of the shop. The Shop Operations Manager acts as liaison between customers, sales force, shop employees, and distribution.

JOB DUTIES

Maintains all shop support activities at the location. Trains staff on sales related systems, databases, and associated processes. Provides customer support including order processing, advising customers of product shortages, expected delivery dates, and price changes. Implements and maintains pricing per established policies. Manages collections process and maintains overall responsibility for outstanding invoices. Responsible for all Accounts Payable activities within the shop including expense, inventory and freight invoices, and debit memos. Prepares reports as needed. Assists customers and suppliers to resolve order problems. Manages inventory, including the day‑to‑day maintenance of inventory levels through replenishing stock to meet annual turn goals. May fill in for other lower level roles within the shop. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Proficient in Microsoft Office. Excellent communication and presentation skills to all levels of employees. Industry and sales experience preferred. Ability to perform financial calculations and generate reports. Demonstrated people and leadership skills with a record of achieving positive business results. Ability to manage multiple responsibilities and projects. Professional, self‑motivated employee with excellent interpersonal skills. Exemplary work ethic and decision making ability.

PHYSICAL DEMANDS

May be required to be on‑call on nights or weekends, depending on need.

BUDGET RESPONSIBILITY

Yes

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. #J-18808-Ljbffr Genuine Parts Company