TRIAGE NURSE COORDINATOR - SCC POPULATION HEALTH (ACO)

Job Description

Job Description

Job Title

Triage Nurse Coordinator

Department

SCC Population Health / ACO

Full Time/PRN

Full Time

Job Summary

The Population Health RN Coordinator for Nurse Triage manages and improves patient outcomes through telephonic triage, care coordination, scheduling oversight, provider on-call coordination, and population health initiatives. This role supports patient education, chronic disease management, preventive care, and efficient utilization of healthcare resources.

Minimum Qualifications

• Current and unrestricted Registered Nurse (RN) license in the United States.
• Minimum of 3 years of clinical nursing experience, preferably in triage, case management, or population health.
• Strong knowledge of nursing assessment, clinical protocols, and telephonic triage procedures.
• Proficiency with electronic health record (EHR) systems and documentation standards.
• Excellent communication and critical thinking skills.

Preferred Qualifications

• Certification in Telephone Triage Nursing or Case Management (CTN, CCM).
• Experience working in population health management or value-based care models.
• Familiarity with chronic disease management programs and preventive care strategies.
• Knowledge of healthcare regulations, compliance standards, and quality improvement methodologies.
• Bilingual abilities or experience working with diverse patient populations.

Essential Duties & Responsibilities

• Conduct comprehensive nurse triage assessments via telephone.
• Develop and implement individualized care coordination plans.
• Coordinate RN triage schedules and provider on-call schedules.
• Collaborate with providers, case managers, and community resources to facilitate care transitions.
• Monitor patient progress and follow up on care plans.
• Document patient interactions and clinical decisions in the EHR.
• Analyze population health data to identify trends and care gaps.
• Provide patient education regarding disease management and preventive health.
• Participate in quality improvement initiatives aimed at enhancing patient safety and outcomes.

Professional Responsibilities

• Utilize strong clinical assessment and triage skills.
• Communicate effectively with patients and interdisciplinary teams.
• Apply analytical skills to population health data and reporting.
• Maintain compliance with healthcare regulations and organizational policies.
• Demonstrate organization, prioritization, and independent decision-making skills.

Physical Requirements

• Ability to sit for extended periods while utilizing computer and telephone systems.
• Frequent use of computers, headsets, and electronic documentation systems.
• Ability to communicate effectively by telephone and electronic communication methods.

All candidates must be able to perform the essential functions of this position. The Americans with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.