Service & Installation Supervisor

Job Description

Job Description

Description:

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.

Conexon is a rapidly growing company working with Rural Electric Cooperatives to build advanced fiber to the home (FTTH) networks nationwide. We are currently looking for Service and Installation Supervisor to join our team in the Florida Panhandle area.

Location: Remote

Job Type: Full- time

Schedule: Fixed

Overtime: Yes

FLSA Status: Non-Exempt

Travel: Yes, within West side of region

1. Hire and train personnel on service, installation processes, and procedures
2. Provide leadership to Connect Fiber Optic Technicians
3. Ensure all field personnel are outfitted with necessary tools and equipment
4. Ensure proper processes are in place for maintaining all tools and equipment
5. Ensure proper inventory management practices are in place for CPE, service and installation materials
6. Oversee drivers of company fleet and provide leadership of proper vehicle usage and maintenance
7. Manage service technician scheduling

i. Develop and maintain service and install reporting/dashboards as needed.

ii. Complete EOD reporting requirements

8. Manage storm restoration service process

i. Develop and maintain process for damage notifications

ii. Manage service trouble tickets and drop restoration process.

iii. Assist OSP Construction department with troubleshooting as needed.

9. Troubleshoot from the home to the tap.

10. Manage Connect commercial installations

a. Manage commercial install technicians are properly trained and equipped.

b. Manage commercial install schedules and dispatch

11. Assist with management of Connect Complete projects

12. Build/maintain positive business relationships with our co-op clients.

13. Travel to co-op clients as needed.

14. Ensure service technicians assist Conexon Project Managers & Maintenance Managers troubleshoot issues in the field when needed.

15. Work together with Connect Sales/Marketing team & Co-op clients to determine causes of low performance & provide feedback on how to increase sales & penetration rates

16. Assist with escalated customer complaints/issues as required

17. Support RDOF regulatory field verification

18. Additional responsibilities as assigned

Required Qualifications

• Highschool diploma required (College degree preferred)
• > 3 years’ experience in fiber optic ISP operations/construction field
• Strong P.C. and Microsoft Office skills
• Ability to use optical test equipment including fusion splicers and OTDRs
• Safely operate a company vehicle
• Strong communication skills
• Initiative to work remotely with limited supervision
• Strong leadership skills

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to walk long distances on a regular basis
• Ability to bend stoop kneel Crouch or reach as required by job tasks etc.

Standard Company Benefits Include

• Three (3) weeks of paid time off
• Comprehensive benefits package, including health, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• Retirement benefits