NOC Technician 2

About Us:

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

Responsibilities:

Responsible for providing monitoring, triage, and repair of both voice and data applications in a 24/7 Network Operations Center (NOC). This includes tiered technical support and trouble isolation for a wide range of company products and services such as voice and data platforms, basic hardware, software, network connectivity, and peripherals. Ensures adherence to established departmental and corporate and governmental policies and procedures.

 

Monitors, troubleshoots, and resolves issues affecting customer-facing production systems, including network devices, voice platforms, and network connectivity. Provides corrective actions for network problems and ensures reliable connectivity to Public Safety Answering Points (PSAPs). Maintains operational integrity and service continuity across all supported platforms.

 

Key Responsibilities:

• Monitoring and troubleshooting of voice platform and network devices
• Isolate and repair basic routing, translations, and circuit related issues on VoIP, SIP and IP based networks
• Coordinate emergency traffic reroutes to mitigate call failures
• Responding to network alarms with corrective actions
• Partnering with both internal and external parties to resolve ticket issues
• Willingness to work a 4x10 shift and cover others shifts as needed
• Other duties as assigned

Education:

• High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
• SIP training, CCNA and A+ CompTIA certifications highly preferred.

Experience and Technical Skills:

• Minimum one (1) year of experience with:
  • Command Line Operating Systems
  • BGP, routing protocols, and VPN tunnels
  • Unix, Windows Operating Systems, SecureCRT or other Node Managers
• Preferred knowledge includes:
  • CODEC technologies (e.g., G711, G729)
  • Datacenter and Cisco networking
  • Application Service Provider (ASP) environments
  • SONUS troubleshooting experience
  • Programming languages
  • 2+ years of experience in technical support, telephony, Network Operations Center, or a similar work environment required
  • General understanding of the OSI model
  • Ability to navigate Cisco CLI
  • Signaling protocols (e.g., ISDN, SS7, SIP, CAS)
  • CDR and call trace experience
  • Circuit or soft-switch administration, maintenance, or provisioning
  • TCP/IP, IP networks, VoIP, and call routing in WAN/LAN environments
  • PC/server and network hardware
  • Windows-based platforms
  • Unix systems
  • DNS Administration, SSH, NFS, Apache
• Ability to work out of our Longmont, CO Office
• Shift: Wednesday – Saturday 12p m – 10 :30pm

Total Rewards:

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in  work worth doing ! 

The starting salary is anticipated to start at $31.25 an hour and will be commensurate with experience.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.