Technical Customer Service Rep

Technical Customer Service Rep

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is in the design and safety of new generations of cars, trucks and planes, or optimizing advanced medical equipment and consumer products, VPG's deep engineering expertise is making the world safer, smarter, and productive

We are seeking a Technical Customer Service Rep to join our team in Ontario, California.

In this role, you will serve as a key point of contact for customers, supporting the sales process from inquiry to delivery. You will work closely with customers, sales teams, warehouse operations, planning, and finance to ensure a seamless customer experience while driving operational efficiency and business growth. This is an excellent opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Responsibilities

• Respond to customer inquiries regarding products, pricing, lead times, and order status.
• Prepare and process quotations, purchase orders, order acknowledgements, invoices, and shipping documentation.
• Manage customer orders from entry through delivery, ensuring accuracy and on-time fulfillment.
• Follow up on customer requests, expedite orders, and provide timely updates on open orders.
• Maintain leads, opportunities, quotes, and customer records within Salesforce CRM.
• Coordinate with warehouse, planning, and logistics teams to support customer delivery requirements.
• Recommend alternative products and solutions when inventory or supply constraints arise.
• Support key customer accounts by managing forecasts, open-order reports, and shipment schedules.
• Utilize EDI and business systems to process customer transactions and retrieve forecasting information.
• Partner with finance to assist with customer account inquiries and shipment release requirements.
• Maintain organized documentation and support compliance and audit requirements.
• Contribute to process improvements that enhance customer satisfaction and operational performance.

Requirements

• High School Diploma or equivalent required; post-secondary education is an asset.
• Minimum 2 years of experience in inside sales, customer service, order management, or a related role.
• Experience working with CRM systems, preferably Salesforce.
• Strong computer skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Highly organized, self-motivated, and results-oriented.
• Strong problem-solving and decision-making skills.
• Ability to work effectively both independently and as part of a team.
• Experience in manufacturing, industrial, technical, or distribution environments is preferred

Benefits

Hourly range: $23.00 - 26.50

Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)

Voluntary Critical Illness & Accidental Injury Insurance

Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)

Paid vacation and holidays

Position is bonus eligible

The estimated salary range allows for candidates with various levels of skills and experience to be considered, as well as provides room for growth achieved within the role over time. Any offer extended to a candidate or salary increase consideration for a current employee will be based on the individual's unique set of knowledge, skills, education, experience and geographic location, as well as internal equity.