Customer Lifecycle Analyst

Customer Account Lifecycle Analyst

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are seeking a Customer Account Lifecycle Analyst to manage a territory's asset records for the lifecycle of the contract and/or T&M service events. This role ensures accurate books and records while enhancing overall customer satisfaction. This hybrid position is available at both our Malvern, PA and Cary, NC offices.

As a Customer Account Lifecycle Analyst, you will:

• Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
• Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
• Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
• Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
• Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).

Your Expertise:

• 5+ years of professional experience in accounting and/or finance (preferred)
• BS/BS in Accounting, Finance, Business, or related field (preferred)
• Proficient with MS Office tools (strong Excel skills are essential; experience with PowerApps is a plus)
• Experience working in SAP (preferred)
• Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.