Customer Service Representative of BestResponse Intensive Crisis Center
$18 per hourBestSelf Behavioral Health
Customer Service Representative of BestResponse Intensive Crisis Center FLSA Status: Non-Exempt Pay rate: $18.00
Schedule: Full Time, Day Time Shifts We're proud to offer competitive differentials to reward your commitment and specialized skills:
Schedule: Full Time, Day Time Shifts We're proud to offer competitive differentials to reward your commitment and specialized skills:
- Crisis Differential - Earn up to $2,500 annually
- Shift Differential - Earn an additional $1.00/hour for shifts from 4PM-12AM , and $1.50/hour for shifts from 12AM-8AM
- Language Differential - Bilingual? Let us know during the hiring process, you may be eligible to earn an extra $1.25/hour
- Greet all visitors that come to the office and notify appropriate staff of their arrival as applicable.
- Manage and maintain the waiting room area, including cleanliness and sanitation.
- Open and close the front office as needed.
- Manage the consumer arrival and departure process by check- in, schedule and reschedule appointments.
- Input and update consumer charts as needed or requested.
- Update insurance information by sending an email to Insurance Verification Team.
- Obtain paperwork for clients without insurance for sliding scale fee.
- Request and obtain payments for services.
- Performs filing, photocopying, general document creation, type letters, memos, and reports as needed.
- Meets agency Key Performance Indicators.
- Answer and route incoming phone calls.
- Receive and distribute interoffice mail, incoming faxes, postal mail, and deliveries.
- Monitor building cameras for unusual activity and report to supervisor as applicable.
- Monitors incoming faxes daily and forwards/scans appropriately.
- Completes registration and required paperwork for new consumers during same day access.
- Obtain Release of Information (ROIs) paperwork yearly and as needed for clients.
- Review and complete site specific reports on a regular scheduled basis.
- Schedule all telehealth services and send links requesting telehealth payments to clients
- Files and scans consumer documents into the EMR
- Completes daily scheduled audits (check in/no shows)
- Enter new clients & program participation into appropriate Electronic Medical Records Databases.
- Manages client transportation needs including Medicaid Answering Services (MAS) system as applicable.
- Prepare letters to request medical records and client authorizations and maintain a log of requests and record received per HIPAA compliance regulations.
- Sends Primary Care Physician (PCP) & other providers correspondence letters as well as outreach letters to current clients.
- Assigns, removes, and updates client encounters in EMR as needed.
- Maintains client confidentiality at all times following all agency and HIPPA policies.
- Completes all trainings required by the agency.
- Performs all other duties as assigned.
- High School Diploma (or equivalency)
- At least 1 year of experience in a medical office or in customer service setting preferred.
- Bilingual preferred.
- Must have experience using basic office technology including the full Microsoft Suite (Word, Excel, Outlook, Teams), copiers, faxes, scanners, phones.
- Experience using Electronic Medical Records databases preferred.
- Ability to adapt and learn new programs.
- Ability to work flexible schedule, including evenings, weekends, and holidays.
- Must have ability to exercise empathy to be able to effectively and appropriately assist, either in person or by phone, all clients, especially individuals in crisis.
- Excellent communication skills and working relationships with all stakeholders in the agency.
- Experience with phone triaging skills, preferred.
- Ability to multi-task and be organized in a fast paced environment.
- Reliable transportation with ability to travel between sites as needed.
- Ability to maintain confidentially.
- Understanding of basic insurance terminology (copay, deductible, co-insurance, etc) preferred.
- Valid NYS Driver's License. (Float CSR only)
- Must have accredited NYS Defensive Driving course; or obtain within 15 days of hire and send certification of completion to Human Resources. (Float CSR only)
- Must maintain active NYS Defensive Driving course every 3 years and send a copy of the new certification of completion upon expiration. (Float CSR only)
- Must maintain valid vehicle inspection, registration, and insurance cards and send updated copies to Human Resources upon expiration. (Float CSR only)
- Welcoming, team environment, that inspires you to thrive and be your BestSelf!
- Rewarding work experience!
- Generous paid time off
- Flexible schedule
- Various student loan forgiveness programs
- Multiple and diverse health insurance options
- Many other unique lifestyle & personal insurance options
- Tuition reimbursement
- CASAC certification tuition support
- Defensive driving course reimbursement (if required for position)
- Career growth and advancement opportunities
- We look forward to telling you more!
- BestResponse Intensive Crisis Center: 430 Niagara Street, Buffalo NY 14201
Vacancy posted 2 days ago
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