Lead, MedTech Technology Service Reliability Engineer, R&D

Position Summary The Service Reliability Engineer (SRE) designs, builds, and operates reliability practices and technical capabilities that ensure critical engineering and enterprise services are available, performant, secure, and resilient. This hands‑on, non‑manager role focuses on improving service reliability through observability, incident response, automation, and engineering excellence. The SRE partners closely with Product Owners, development teams, infrastructure/platform engineering, Quality/Validation, Security, and Enterprise Architecture to define reliability targets, implement operational controls, and maintain documentation appropriate for regulated environments. Major Duties & Responsibilities Define, implement, and continuously improve reliability standards for production services, including SLIs/SLOs, error budgets, and operational readiness criteria. Build and maintain observability capabilities (metrics, logs, traces, dashboards) and establish actionable alerts that reflect customer impact. Participate in on‑call rotations, lead incident triage and restoration, and drive root‑cause analysis with corrective and preventive actions. Engineer reliability improvements through automation (self‑healing, auto‑remediation, runbook automation) and eliminate toil through scripting and tooling. Partner with engineering teams to design and validate resilient architectures (timeouts/retries, circuit breaking, queuing, graceful degradation) and improve deployment safety. Perform capacity planning and performance analysis; proactively identify bottlenecks and reliability risks, and validate scaling strategies. Establish and maintain operational runbooks, playbooks, and escalation paths; conduct game days and resilience testing (failover and chaos exercises) as appropriate. Improve change management by defining deployment/rollback standards, validating monitoring coverage, and supporting release readiness reviews across dev/test/prod. Create and maintain operational documentation (service catalogs, SLIs/SLOs, runbooks, monitoring standards) and ensure knowledge transfer across teams. Support validation and audit readiness by following SDLC/IT controls, producing required evidence (monitoring/test results), and supporting controlled releases in regulated environments. Develop reliability reporting (availability, latency, error rates, MTTR, incident trends) and present insights and recommendations to stakeholders. Apply security‑by‑design principles (identity/access, secrets management, vulnerability management, data protection) and ensure operational practices meet company standards. Collaborate with internal teams and vendors as needed to implement reliability improvements, manage platform upgrades, and continuously improve maintainability and supportability. Qualifications Bachelor’s degree in Computer Science, Engineering, or related discipline, or equivalent experience. 5+ years of experience in SRE, DevOps, platform engineering, or software engineering with substantial production operations responsibilities. Hands‑on experience with observability and incident management practices, including monitoring/alerting design, on‑call operations, and root‑cause analysis. Experience with infrastructure‑as‑code and CI/CD (e.g., Terraform, CloudFormation, Git, Azure DevOps, Jenkins, or similar) and automated testing/release practices. Experience operating services in cloud‑hosted or hybrid enterprise environments (AWS and/or on‑prem), including networking fundamentals, secure configuration, and environment management. Strong communication skills with the ability to explain technical issues, incident impact, reliability risks, and tradeoffs to both technical and non‑technical stakeholders. Working knowledge of Agile delivery practices and ability to collaborate across cross‑functional teams (Product, Engineering, QA/Validation, Security, Infrastructure) to deliver reliable, well‑managed releases. Experience working in MedTech, Life Sciences, or other regulated environments, including familiarity with validated systems, documentation expectations, and controlled change processes. Demonstrates AI Fluency—the ability to use and evaluate AI technologies responsibly (with a primary focus on generative AI in the workplace)—to improve productivity and decision quality while maintaining human accountability, managing risk, and complying with applicable governance, privacy, security, and policy requirements. Required Skills Product Lifecycle Management (PLM) Reliability Engineering Preferred Skills Agile Product Development Analytical Reasoning Coaching Collaborating Competitive Landscape Analysis Critical Thinking Customer Alignment Demand Forecasting Human‑Computer Interaction (HCI) Organizing Product Development Product Improvements Product Strategies Requirements Analysis Research and Development Software Development Life Cycle (SDLC) Software Development Management Stakeholder Management Technical Credibility Technical Writing Technologically Savvy Pay The anticipated base pay range for this position is $94,000 - $151,800. Benefits Medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, and group legal insurance. Company‑sponsored retirement plan (pension) and savings plan (401(k)). Vacation: 120 hours per calendar year; in Washington: 56 hours. Sick time: 40 hours per calendar year. Holiday pay, including floating holidays: 13 days per calendar year. Work, Personal and Family Time: up to 40 hours per calendar year. Parental Leave: 480 hours within one year of birth/adoption/foster care. Condolence Leave: 30 days for immediate family, 5 days for extended family. Caregiver Leave: 10 days. Volunteer Leave: 4 days. Military Spouse Time‑Off: 80 hours. Equal Opportunity Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us for assistance. #J-18808-Ljbffr