Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Industry: Medical Sales

Location (city, state): Gaithersburg, MD

Assignment Type: Contract-to-Hire

Pay: $19–$21/hour

Work Schedule: Monday–Friday, 9:00 AM–5:00 PM; some flexibility for an earlier start time is available with a consistent schedule.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is hiring a Customer Service Representative on behalf of our client, a veteran-owned medical solutions company that provides medical devices, surgical technologies, and healthcare programs to hospitals, surgical centers, and government agencies. This organization is committed to improving patient care and supporting military and veteran communities.

You’ll join a small, close-knit Customer Service and Operations team where communication, collaboration, and long-term commitment are highly valued. This is an opportunity to become a key member of a growing organization and make an impact beyond simply answering phones.

Job Description

Our client is seeking a motivated Customer Service Representative to support customers by phone and email. The ideal candidate is a proactive problem solver who can confidently manage multiple requests, learn a diverse product offering, and provide professional, thoughtful service.

This role is well suited for someone who enjoys being part of a small team, takes initiative, and is looking for an opportunity to grow with an organization.

Key Responsibilities

• Handle approximately 20–25 inbound customer calls each day, along with email inquiries.
• Assist customers with orders, product questions, account needs, and general requests.
• Investigate customer concerns and determine the best course of action to resolve issues.
• Build knowledge of company products and confidently communicate product features and benefits.
• Provide customers with timely updates regarding orders and product availability.
• Manage multiple requests while maintaining accuracy and a high level of customer service.
• Communicate professionally and effectively with customers, colleagues, and internal teams.
• Stay current on product offerings, procedures, and process changes.
• Contribute to a collaborative team environment and assist with additional operational needs as they arise.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service or call center experience.
• Strong verbal and written communication skills.
• Demonstrated ability to troubleshoot issues and find practical solutions.
• Comfortable working in a fast-paced, team-oriented environment.
• Self-motivated, dependable, and willing to take initiative.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and general computer systems.
• QuickBooks experience is a plus.
• A positive, professional attitude and a genuine desire to provide excellent customer service.

Additional Details

• Pay range: $19–$21/hour
• Target salary upon conversion: $50,000–$55,000 annually
• Full-time, 40-hour work week
• 5 days per week in-office
• Monday–Friday, 9:00 AM–5:00 PM
• Earlier start times may be accommodated with a consistent schedule
• Client is targeting interviews for October 13th or 14th
• One in-person interview with the HR Manager and Director of Sales Operations

Perks

• Contract-to-hire opportunity with a growing organization
• Small, collaborative team environment
• Opportunity for long-term growth and development
• Work directly with a team that values initiative, reliability, and problem-solving
• Be part of an organization supporting healthcare providers and government agencies

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.