Central Station Monitor - 2nd Shift

Central Station Monitor

Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Tuesday - Saturday, 3 - 11 pm.

Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday.

Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294

• Location: Bethesda, MD
• Travel: No
• Salary Range: $19.00/hour

Responsibilities

• Display high proficiency in written and verbal communication
• Organizational skills, including the ability to efficiently switch between tasks
• Type a minimum of 35WPM
• Demonstrate computer skills to navigate multiple software applications
• Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
• Ability to assess and evaluate opportunities for problem-solving
• Be able to understand the company's capabilities and services for assisting and educating clients
• Work with internal teams in order to identify potential issues and/or related opportunities
• Must possess ability to pass any state required training or other qualifications for licensing

Qualifications

• High School Diploma or equivalent required
• 1-2 years Data entry required
• Experience with a multi-line phone or soft phone use required
• 1-3 years of customer service preferred
• Minimum 1 year high volume call center or 911 communications preferred
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus

Benefits

• Choice of multiple Medical Insurance plans
• Choice of two Dental Insurance Plans
• Vision Insurance
• Medical and Dependent Care FSA Accounts
• 401K Plan with a discretionary employer match
• 529 Plan Access
• Employee Assistance Program
• Commuter and Parking Benefit
• Short-term Disability and Long-term Disability Insurance
• Employer-paid 50K Life and AD&D Insurance
• Voluntary Life Insurance for Employee, Spouse and Children
• Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
• Annual performance Evaluation and salary adjustment consideration
• Paid holidays, sick and vacation leave
• Job-related tuition reimbursement