Sales Specialist

Company Description Georgelyn Hicks State Farm Insurance is a local State Farm agency serving individuals, families, and small businesses with a full range of insurance and financial service products. The agency focuses on helping customers protect what matters most, including their homes, vehicles, lives, and income. Team members work closely with clients to understand their needs and recommend personalized coverage options. The office environment emphasizes customer service, professional growth, and community engagement, offering opportunities to learn, develop sales skills, and build a long-term career in the insurance industry.
Role Description The Sales Specialist is a full-time, on-site role based in Dolton, IL, responsible for generating new business and supporting existing customers. Day-to-day responsibilities include engaging prospects by phone, in person, and online; explaining insurance and financial products; and recommending coverage options aligned with customer needs and budgets. The role involves following up on leads, managing a pipeline of opportunities, preparing quotes, processing applications, and maintaining accurate customer records in agency systems. The Sales Specialist will also assist with policy reviews, cross-selling additional products, and supporting retention efforts through proactive outreach and exceptional service. Collaboration with the agency team on marketing campaigns, local events, and customer service initiatives is expected.
Qualifications

• Demonstrated sales, customer service, and relationship-building abilities, with a focus on consultative, needs-based conversations.
• Strong communication skills, including clear verbal communication, active listening, and professional writing for email and messaging.
• Comfort with using technology and agency management systems, including CRM tools, quoting software, and basic office applications.
• Organizational and time-management skills to handle multiple leads, follow-ups, and customer requests in a fast-paced environment.
• Ability to learn and explain insurance concepts, products, and coverage options in an accessible way to customers.
• High level of integrity, reliability, and accountability in meeting goals and following regulatory and company guidelines.
• Previous experience in sales, retail, customer service, or financial services is preferred but not required.
• Willingness to obtain appropriate insurance licenses as required by the State of Illinois (support may be provided by the agency).
• Availability to work on-site in Dolton, IL, with a professional, team-oriented attitude and commitment to ongoing development.