Member Services Representative Overnight

Overview Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing. Since 2016, we have expanded from 16 locations in TX to over 90 locations in 6 states in markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year, offering opportunities to build a great career here. Many of our senior managers started at the front desk and now earn base salaries that begin at $42k as a GM, $60k as a Regional Manager (responsible for 5-10 locations), and over $100k as a Regional Director overseeing 10+ locations. But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior customer service and cleanliness. Essential Duties and Responsibilities Provide an exceptional customer service experience. Responsibilities include: Check members into the system. Take prospective members on tours and assist them with the new account sign-up process. Facilitate needed updates to members’ accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Detailed cleaning in all areas of the facility. Close shift for the business day. Create a bank deposit for next day. Qualifications/Requirements Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. People with positive mental attitudes excel here! Customer service background preferred. Punctuality and reliability is a must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Ability to work 3rd shift (overnights). Will occasionally encounter commercial cleaning products during shift. Our team players and members are our top priority. We follow strict safety and cleaning protocols. Mask up. All team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates. We promote effective sanitization of equipment and facilities against COVID-19. Social Fitnessing: touch-less check-in and keeping a safe distance between all. Full-time employees have paid leave to take a break. Benefits & Perks Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay. Every Team Player receives a FREE Planet Fitness Black Card Membership. Employee Assistance Program (EAP) with free and confidential counseling resources. Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players. What are you waiting for? APPLY TODAY! #J-18808-Ljbffr