Member Services Representative

Member Services Representative - Denbigh
Newport News, Virginia

1st Advantage Federal Credit Union is currently seeking a full time Member Services Representative to support our busy Denbigh branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays (twice a month) from 8:00 a.m. -12:30 p.m.

The Member Services Representative role is responsible for performing a broad variety of member service functions such as opening and closing accounts, opening or renewing certificate accounts, and assisting members with consumer loan requests. Support the performance goals set for the branch and credit union. Informs and advises members and potential members of credit union products and services and effectively refer members when products or services are handled in other areas or departments. Ensures that members and colleagues are promptly and professionally served by maintaining the standards set for the branch. Provides assistance in various areas of branch/retail operations as needed.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

We offer market competitive compensation and a generous benefit package:

• Dollar-for-dollar matching 401(k) plan to 4% of earnings.
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance - no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance - no cost
• Short-term Disability Insurance - no cost
• Employee Assistance Program - no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!
• The budgeted hiring range for this position is between $18.15 per hour and $21.06. The final pay rate will be based on the selected candidate's experience and education relevant to the role. This position is also eligible for generous quarterly incentive payments based on individual and organizational performance.

To be considered for this opportunity, please submit your fully completed application and resume through our website.

See below for full job description.

Member Services Representative Essential Functions & Responsibilities

• Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner.
• Provide information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Enhances credit union performance by increasing referral volume. Consistently meet or exceed performance goals established for the MSR I position.
• Maintain a knowledge of and adhere to credit union policies and procedures, with particular attention to the Bank Secrecy Act and the Patriot Act.
• Responsible for building and retaining current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business.
• Perform other job-related duties as assigned to include Teller functions.
• Ensures that member service functions are professionally delivered in a timely manner and that the credit union's professional reputation is maintained.

Performance Measurements

• Member service functions are efficiently, effectively, and accurately performed in accordance with policies, procedures, and legal standards and security procedures.
• Demonstrate proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products.
• Develop knowledge of and consistently follow credit union product and services to include all types of account offerings and consumer lending products.
• Consistently achieves goals established for position as documented on credit union scorecard.
• To maintain a dependable record of attendance and timeliness.
• Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.

Qualifications:

Experience One year to three years of similar or related experience.


Education A high school education or GED.


Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationship, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy, and tact in communication.


Other Skills

Basic knowledge of credit union information systems and accounting functions. Familiarity with position related laws and regulations such as Regulation CC, Truth in Savings, Bank Secrecy Act and The Patriot Act. Solid organizational skills. Possess excellent communication and public relation skills. Demonstrates a willingness to assist others.


Physical Requirements

Talking - Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly.

Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively.


Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners and other office machinery.


Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities - Average, ordinary visual acuity necessary to prepare or inspect documents, read email and computer screens, and operate office machinery.

Physical Strength - Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25 lbs. of force occasionally and required to lift up to 25lbs.


Reaching and Stretching - reaching and stretching, below the shoulders, to access files, checks, documents, or office equipment on and across shelves, counters, and desks.


Work Environment Standard office work environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.

EOE/M/F/Disability/Vet

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.