Customer Success Manager (CSM)
BloomNation
Who We Are Looking For… BloomNation is scaling rapidly and seeking a Customer Success Manager. You’ll play the vital role of delivering value to your book of business: helping our floral partners grow their business, building relationships with them, and ensuring strong customer retention. This role is best suited for someone who is empathetic, driven, loves solving complex problems with grace and gusto, and balances a competitive nature with being a team player. Working well under pressure and being comfortable with ambiguity are also important - we like to move fast, and that means things can change quickly! You should have at least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business. Bilingual in Spanish is a big plus! Specifically, you will… Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade. Maintain high retention and build trust and rapport with your book of business. Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings. Identify opportunities for upsell and expansion, and take action to capture those opportunities. Handle support requests from your book of business via email and phone. Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team. Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner. Identifying trends and inefficiencies to enhance the support process and improve the user experience. A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community. What’s In It For You… Personal career development that focuses on where you want to grow, not just the needs of the company. Equity/Stock options in a profitable and rapidly growing company. Great Medical/Dental/Vision coverage. Fully-remote role with MacBook Pro and home-office supplies provided. Ability to mold your career and make an immediate impact. Work in a fast-paced, fun environment with an eclectic group of people from all over the world. You will excel if you are… A natural people person and relationship builder. Passionate about serving small businesses and being apart of a growing startup. Tech savvy and can quickly pick up sales/support tools such as Salesforce, Confluence, and proprietary systems. An excellent communicator, both in writing and over the phone. Friendly, optimistic, and have a caring demeanor. Adept at working well in a start-up environment. More About Us - Promenade Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation’s premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - BloomNation (Floral), Promenade (Food, Liquor and Butchers). The company is based in Santa Monica, CA along with Remote roles. Additional Highlights… Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.). Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”. Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica. Why join Promenade? If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
$55k - $70k
...Customer Success Manager – CFRA Research | Remote (US) CFRA Research is seeking a Customer Success Manager (CSM) to support its network of distribution partners in the financial services sector. This full-time, remote role offers $55,000–$70,000/year plus an annual performance...SuggestedFull timeRemote workWorldwide- ...this time. *SAP is not offering current or future visa sponsorship for this role at this time. *Who You’ll Become *The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase...SuggestedPermanent employmentFull timeWork experience placementWork at officeLocal areaRemote workWorldwideRelocation packageFlexible hours3 days per week
$66.31k - $70k
...Title - Customer Success Account Manager, Disclosure Engagement Salary - $66,313 - $70,000 Location - New York About CDP CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting...SuggestedFull timeWork at officeLocal area$106k - $150k
...Customer Success Operations Manager At Affinity, we're building a world-class Customer Success organization and we're looking for a Customer Success Operations Manager to be the key driver for how we scale, operate, and deliver value to our customers. In this role,...SuggestedWork at officeWorldwideFlexible hours2 days per week3 days per week- ...Join to apply for the Customer Success Operations Manager role at Cyera . Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose‑built for the cloud era,...SuggestedTemporary workWork at officeRemote work
$120k - $160k
...re building a growing team focused on solving critical detection challenges for enterprise customers across sectors. Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines....Full timeContract work$114.3k - $205.7k
...innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds... ...investment. Job Description Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between...Full timeWork at officeShift work- ...business, and transformation goals to measurable results. With customers spanning industries and continents, we work side by side with... ...customers succeed. The Opportunity As a Senior Customer Success Manager, you will guide a portfolio of flagship customers, including...Full timeLocal areaFlexible hours2 days per week3 days per week
- ...About Assembled Great customer support requires human agents and AI in perfect balance... ...assistance, and AI-powered workforce management that optimizes both human and AI capacity... ...Brooks, Carta, and Notion. The Customer Success Manager is tasked with working with our...Full time
- ...native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal... ...Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech...Full timeWork at officeRelocation
- ...have fun doing it. We love providing a positive impact for our customers and their customers. How we work We are a global, entirely remote... ...as a team player. Responsibilities As a Customer Account Manager, you will play an integral role in providing an excellent customer...Full timeRemote workWork from homeFlexible hoursNight shiftAfternoon shift
$110k - $115k
Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York! As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone, MetLife,...Full timeContract workWork at officeFlexible hours- ...Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5... ...-edge solutions to sales, marketing, customer support, and beyond. Join us in our... .... Job Description The Customer Success Operations Manager is responsible for optimizing...Full timeTemporary workPart timeFor contractorsInternshipLocal areaMonday to FridayFlexible hoursAfternoon shift
$160k - $175k
...transactions connecting hundreds of millions of customers, and is trusted to do this by the world’... .... We are looking for a Customer Success Manager, Customer Data Platform (CDP) Target... ..., on a global level. An ideal CSM possesses a clear understanding of the partners...Live inWork at office- ...Overview Head of Growth & Automation | Organizational Transformation Leader | Strategic Systems Architect Customer Success Manager (CSM) Location: Remote (must overlap 9am–2pm ET) Type: Full-time Reports to: CEO (with tight partnership to Head of Delivery / Pod Leads)...Full timeContract workLive inRemote work
- ...As a Customer Success Manager at Smart Communications, you will serve as a trusted strategic advisor to our customers, cultivating and managing... ...experience: 3+ years of experience as a Customer Success Manager (CSM) or in a similar role, preferably within a Cloud/SaaS...Temporary workRemote workWorldwideFlexible hours
$65k - $80k
...looking for a mission-driven leader to help us continue this momentum and save lives through better training. THE JOB The Customer Success Manager owns a portfolio of customers and is responsible for onboarding, retention, expansion, and long-term adoption of SimX’s platform...Permanent employmentFull timeWork at officeRemote workHome office$90k - $100k
...marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing... ...You will be a key member of the Account Management team responsible for client satisfaction... ...and position the relationship for success. Manage the delivery of scoped services...$140k - $160k
...Customer Success Manager At Vantage, we're passionate about building a cloud cost transparency platform that helps enable everyone from developers to enterprises analyze, report, collaborate on and optimize their cloud infrastructure costs. Both our CEO (a repeat founder...Remote work- ...EverCommerce, a leading service commerce platform, is seeking a Manager, Customer Success to lead the Bold Group's strategic enterprise accounts and shape customer outcomes. The role combines hands-on leadership with executive-level engagement, overseeing a team of Customer...Remote work
- ...Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary As a Customer Success Manager at CINC you are accountable for driving customer adoption, value realization, and renewal success across your assigned portfolio. You...Remote work
$110k - $160k
...of the internet. We build tools that help frontend teams develop and test UIs. Our customers ship UIs that billions of people use. We’re looking for an experienced Customer Success Manager to join our team and guide our Enterprise customers through every stage of their...Remote work$110k - $140k
...time? TL;DR You: A high-agency CSM who makes things happen... ...driven space Us: A CS team of 4 managing ~40 accounts each, scaling into... ...the bar on how we serve customers Salary: $110,000 – $140,000 +... ...in shaping it How we measure success The metrics that matter most...Remote workWork from homeHome officeVisa sponsorshipFlexible hoursShift work- ...international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’...
$26 - $28 per hour
...Customer Success Manager – PetDesk | Remote (US) PetDesk is seeking a Customer Success Manager (CSM) to own the post-sales experience for veterinary practices. This full-time, remote role offers $26–$28/hour plus eligibility for a performance-based bonus program. The successful...Hourly payFull timeRemote work$120k - $165k
...Revenue.io is seeking a Customer Success Representative to drive customer engagement and success through its AI-driven platform. In this... ...include empathy, curiosity, persistence, and strong client management skills. The position offers competitive compensation, with on...Remote workFlexible hours$100k - $130k
...International LLC is a rapidly growing Managed Services Provider primarily focused on providing... ...to our growth and are looking to add a Customer Success Manager to our team! CyberSheath... ...is seeking a Customer Success Manager (CSM) who can own outcomes—not tasks—and serve...Contract workRemote workFlexible hours- ...unified data loss prevention and insider risk management platform that protects sensitive data... ...endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks,... ...the role: As an Enterprise Customer Success Manager at Nightfall AI, you will own strategic...Remote work
$120k - $135k
...Account Management Team Opportunity The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients' workflows. Customer Success will be a newly created function and extension of our AM team. They will collaborate...Summer workLocal areaFlexible hours- ...A leading benefits technology company is seeking a Customer Success Manager to oversee 30+ commercial and enterprise accounts. You will foster strong relationships to ensure client satisfaction and success by guiding customers in leveraging the product effectively. The...Remote workFlexible hours
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