Service Advisor
Hill Nissan Inc
SUMMARY
Hill Nissan is looking for experienced Service Advisors to join are Service Team. Service Advisors/Automotive Service Consultants interpret customers needs for the mechanics. Start your career with Nissan today !
What we offer:
Medical, Dental and Vision Insurance
Life Insurance
Accidental Insurance
401K Retirement Plan
Gym Membership
Employee purchase program
Responsibilities
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Explains all completed work and charges to customers
- Schedule service appointments
- Test drive vehicles with customers to identify concerns
- Communicate with customer when additional service work is recommended
- Follow up with customers 24 Hrs. after service visit
- Maintain a minimum score of 895 KPI ( customer satisfaction )
Qualifications
- Minimum 1 year experience in a service advisory role
- Knowledge of automobiles
- Positive attitude
- High volume mentality
- KPI focused
- Reynolds and Reynolds experience preferred
- Valid drivers license
We are an Equal Opportunity Employer and a Drug Free Workplace
Vacancy posted 4 days ago
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