Service Advisor

SUMMARY

Hill Nissan is looking for experienced Service Advisors to join are Service Team. Service Advisors/Automotive Service Consultants interpret customers needs for the mechanics. Start your career with Nissan today !

What we offer:

Medical, Dental and Vision Insurance 

Life Insurance 

Accidental Insurance 

401K Retirement Plan

Gym Membership 

Employee purchase program

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers
• Schedule service appointments
• Test drive vehicles with customers to identify concerns
• Communicate with customer when additional service work is recommended
• Follow up with customers 24 Hrs. after service visit
• Maintain a minimum score of 895 KPI ( customer satisfaction )

Qualifications

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• KPI focused
• Reynolds and Reynolds experience preferred
• Valid drivers license

We are an Equal Opportunity Employer and a Drug Free Workplace