Group Fitness Manager

Regional Group Fitness ManagerPosition Type Full Time Travel Percentage Up to 50%This is a full-time salaried, non-exempt field position. This position requires early mornings (5:30/6:30am) and evening hours 5:30pm/6:30pm as days are spent in the clubs in your region. As a Regional Manager you are expected to be in the clubs one weekend per month.The Regional Group Exercise Manager is a tactical field-based position that directly manages the group exercise program, including cycling and Club360 programming, through assigned Club4 facilities up to a total of nine (9) Club locations. As subject matter expert in Group Exercise programming as well as holding certifications in Les Mills or other group exercise programming sponsored by Club4Fitness, the Regional Group Exercise Manager will present him/herself as an organizational role model for all activities related to group exercise and spin as well as provide regular feedback to Group Exercise Managers and Instructors on quality of instruction. This leadership position will execute to enhance the member experience and create a value in the Group Exercise department(s) in all Club4Fitness facilities.Team Development: (Building a strong instructor team)Responsible for providing leadership to group exercise, including spin, instructors within an assigned regionInterviewing, hiring, scheduling, and performance management of group exercise managers for all assigned Club locationsAssists any new Group Exercise Manager in effectively staffing his/her Club location so as to build the group exercise classes with best-in-class instructors and scheduling an 80%/20% of live instruction vs. virtual class instruction scheduleProvides coaching, mentorship & supervision, as well as support to all Group Exercise Managers and Instructors within the assigned region in an effort to facilitate the successful development of group exercise within the region and skills development among group exercise instructorsPartners with Fitness Administrative Assistant to ensure all instructor certifications are current and that all instructors maintain required CPR certificationAttend quarterly Training and Development workshops for Group Exercise Managers and Instructors under Group Exercise Director's supervisionEvaluate classes and instructors with internal/external audits annually and report back to the Group Exercise DirectorField and Club Responsibilities:Promotes an engaging and welcoming environment to all employees, members and visitorsEnsures that Group Exercise Managers are trained on how to submit accurate and timely payrollWork closely with HR and Club management in regard to hiring new and sending timely notification of separated/terminated group exercise employeesConduct studio evaluations at each assigned Club location ensuring that all studios are clean and organized and all Group Exercise equipment is properly maintainedPartner with assigned Group Exercise Managers as well as Club General Managers to recommend and implement schedule changes, as needed to remain competitive within the market as well as to ensure constant community/member engagementParticipates in Les Mills launches and on-going performance of new procedures, programs, training and certifications within the arena of Group Exercise, including Spin/indoor cycling activitiesEnsure all Group X deliverables (copies of schedule, information sheet on class formats, instructors contact lists) are copied and readily available in clubResponsible for the development and ongoing maintenance of all Group Exercise and Indoor Cycling Program Standard Operating Procedures (SOPs) within Club4Fitness based on best practice industry standardsTen (10) hours per week administrative time to be fulfilled in a Club4Fitness facilityTeaches a minimum of 2 classes per week at assigned home club on Club Group X schedule; 1 class per week at all other clubs assigned as within the 'region'Responsible for ensuring that all Group Exercise classes are closed out dailyProvide Group Exercise Instructors with timely performance feedback and recognitionExecute the substitution process to ensure that all classes run to company standardsWork with all Club instructors and General Managers to develop schedules and communicate all changes on a monthly and quarterly basisMaintain instructor communication list(s) and Microsoft Teams channelsEnforce and update policies & procedures with the Group Exercise staff when onboarding, when behavioral activities require refresher training, and as of the time of any policy/procedural changes within the Club4Fitness organizationAttend group exercise meetings as assigned, to include monthly meetings with Club Management personnel, Regional and/or Group Exercise Managers' meetings, as well as any other leadership meetings as assigned by the Group Exercise DirectorWorks directly with the Group Exercise Manager and Club General Manager to address more complex customer service and/or equipment issues (as related to the group exercise department) by proactively addressing any member concerns or issuesDevelops strong lines of communication with GMs and Regional Managers of all Clubs within the assigned regionCommunicates with marketing and the admin team to ensure timely updates of group exercise schedules on all social sites (website, app, etc.) within the assigned regionOther Duties as assigned by Group Exercise Director or Managing PartnerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities. and activities may change at any time with or without notice.ORGANIZATIONAL RELATIONSHIPS:The position reports directly to Group Exercise Director/VP of Studio FitnessREQUIRED QUALIFICATIONS:1) Knowledge, skills & abilities:Hard working, goal oriented, enthusiastic, and energetic.Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsAs a Group Exercise Leader, the Group Exercise Director is expected to teach some classes, however, all teaching must occur within the scope of Club4Fitness rules and may only occur with specific Club4Fitness authorization.The position routinely deals with club employees, members and vendors, as a liaison for both Group Exercise activities and also Club4 activities.Strong track record of successfully executing on directives and meeting key strategic initiatives as designed and/or approved by assigned Regional Manager as well as Managing PartnerAbility to travel to all Club4 facilities designated as within the Group Exercise Director's scope of supervision, assisting Club Expansion personnel and GMs to prepare for new Club openings, as well as to lead activities at major events such as Grand Openings, Exercise Programming Launches, etc., as well as to perform above described performance evaluation activities and audit classroom maintenance/cleanliness2) Minimum certifications/education/experience level:Three (3) years Supervisor or Manager experience. Preferably in the fitness or dance industry, or in management of a professional performance organization.Must hold a current national group exercise certification & have taught for at least 5 yearsHigh School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferredMust be CPR/AED certifiedMust hold at least two of the following certifications:Group Fitness Instructor certificationLes Mills CertifiedIndoor cycling certificationReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT:Mental Demands: Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressurePhysical Demands/Environmental Factors: Work with frequent interruptions; climbing, stretching, frequent light lifting of books, boxes; occasional lifting of up to 50 pounds; frequent use of computer and repetitive hand motionsRegulated air temperature and humidity in gym facilities and office environment, however, temperatures and humidity may be elevated while group and personal exercise activities are being performedRegular standing, walking, crouching, kneeling, stretching, lifting, and other physical