Solutions Architect

Solutions ArchitectCorning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network.Role Purpose: Serve as an Engineering Services (ES) resource collaborating with COC to support the innovation and commercialization of new solutions for strategic hyperscale data center (HSDC) customers. This role contributes to new product design activities including gathering customer requirements, supporting concept development with AIR and Market Development teams, coordinating prototype efforts with Corning Technology, and creating supporting documentation. The position requires understanding customer priorities, market needs, and competitive activity to help inform solution development and reduce risk to Corning.Key Responsibilities:Support Engineering Services solution development for strategic HSDC customers.Understand customer innovation priorities and align solutions to customer needs.Support HSDC leaders, PMO managers, Market Development, and other stakeholders to help meet innovation needs.Engage customers and internal stakeholders to understand issues, document requirements, identify opportunities, and align solutions with manufacturing capabilities.Document customer use cases and support Technology during design and development.Provide technical input to support IP/patent development with Technology.Identify installation failure modes for new products and help develop mitigation plans or training materials.Train customer engineers, design firms, and installers on new products, solutions, and installation methods.Establish procedures for handling, installation, and testing of innovation products.Support field trials for new product initiatives.Identify new innovation use cases during field activities.Provide design input for software configurators and other design tools.Align manufacturing capabilities with customer requirements.Support PLM with part number creation and order process documentation.Deliver internal training and knowledge sharing for assigned innovation projects.Collect and present installation data from trials and deployments to support value propositions.Assist Marketing and Sales with case studies and collateral for new innovations.Education/Skills - Required: BS in Engineering Related Studies (Mechanical, Electrical, Chemical, Optics) 1+ years of telecommunications, data center, or related industry experience Project management/project coordination experience preferred Telecom manufacturing experience preferred Ability to translate complex technical information into clear customer-facing and internal communications Effective communicator able to deliver messages through various methods Strong knowledge of fiber optic products, structured cabling systems, and installation practices Fluent English language skills, both spoken and written Ability to manage tasks effectively in a changing environment Results-oriented with a strong commitment to task completion Willingness to work outside normal business hours when necessary Strong problem-solving and decision-making skills Dedicated to meeting internal and external customer expectations Detail-oriented and conscientious Willing to remain in the position for a minimum of two years Able to pass a background check, drug screening, and driving record check Must not be color blind; distinct color acuity is required Valid driver's license required Travel up to 25%Skills - Desired: Demonstrated initiative with the ability to take ownership of assigned work and drive progress with appropriate oversight Ability to listen, make sound decisions, and act with guidance when needed Ability to organize and coordinate a complex work schedule with a variety of duties Proficiency in using Microsoft Office including Word, Excel, PowerPoint, Outlook, and SharePoint Experience in Engineering Services, technical field support, customer solution development, or a related technical role is preferred Ability to prioritize and handle multiple tasks simultaneously Work efficiently and effectively in a dynamic environment Establish and maintain positive relationships with peers and customers Proficient at conflict management and creating "win – win" solutions Ability to always maintain composure and professional demeanorThis position does not support immigration sponsorship. The range for this position is $82,974.00 - $114,090.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.