Customer Support Specialist

Position Title Customer Support Specialist Compensation & Schedule Wage: $26.00 - $30.00/hour Shift: 1st Hours: 7:00am - 4:00pm (Monday - Friday) Work Schedule: Hybrid - Must Be In Office Tuesday and Wednesday Location: Lakewood, CO Contract: 3-6 month project position Responsibilities Interface extensively with internal and external customers via the telephone to assist and log requests for product orders, directory assistance, resolve issues, requests for service and all product and literature questions Document customer calls and either answer questions directly or triage to appropriate clinical, technical, field performance engineers within Customer Support and throughout the organization Handle continuous work volume via (inbound & outbound) phone calls, email, and other electronic sources for receiving and processing orders in ERP system Ensure order flow, terms, and accuracy of customer orders and requests in a timely manner Monitor on a daily basis order exceptions and escalates to sales team, customers as appropriate for timely resolution Provide accurate information and updates as related to orders in ERP system Document disputes in CRM system related to orders and shipments and resolves disputes with customers and other stakeholders in timely manner Compose correspondence, establishes formats, and edits work for content, grammar, and spelling using a personal computer and types a variety of narrative and/or numerical material Maintain flexibility of schedule in order to coordinate with team members to ensure phone coverage during support center business hours (6:00a.m.- 5 p.m.) in an 8 hour work shift Schedule / convey commitments and shipping instructions to the warehouse Requirements High School Diploma or GED At least one year of experience in a related field Exceptional interactive telephone skills Bilingual in English and French preferred Bilingual in English and Spanish preferred Knowledge and use of various internal computer software systems such as but not limited to SAP, salesforce Knowledge and use of relevant PC software applications and skills to use them effectively Demonstrated ability to communicate effectively both verbally and in writing Benefits QPS offers healthcare insurance through American Workforce after 4 weeks on assignment and paid holidays after 960 worked hours. Application Deadline None, Always Accepting Candidates About the Employer IND135 QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Recruitment Process QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. Why Work with QPS? Access to sought-after positions with leading employers Dedicated placement specialists who will guide you through every step of the job search process Equal Opportunity Employer We are proud to be an equal opportunity employer. #J-18808-Ljbffr