Vice President, Clinical Services

Description

Vice President of Clinical Services

Full-Time

Remote or In-Office

The Vice President of Clinical Services is the enterprise leader responsible for translating clinical strategy into reliable, scalable execution across home health and hospice. Reporting to the SVP of Clinical Care Delivery, Quality & Compliance, this role directs clinical workflow design, centralized clinical support services, and remote clinical management teams. The VP ensures consistent, efficient, patient-first services that support field teams and meet applicable clinical, quality, and regulatory expectations.

Essential Responsibilities

• Lead enterprise clinical services within the assigned scope and translate SVP priorities into clear workflows, service standards, operating rhythms, and accountability.
• Direct, coach, and develop Remote Clinical Managers and centralized clinical support teams; align staffing, capacity, scheduling, and coverage with organizational needs.
• Standardize assigned clinical workflows across the patient journey, including referral, admission, plan-of-care support, recertification, care coordination, and discharge.
• Establish and monitor dashboards for timeliness, productivity, accuracy, backlog, responsiveness, and other key operating measures.
• Identify and remove bottlenecks, unclear handoffs, duplicate work, rework, and delays that affect patients, clinicians, or branch operations.
• Partner with VP Home Health and operational leaders to define clear roles, service expectations, communication channels, and escalation paths.
• Operationalize quality and compliance requirements in daily workflows and reinforce adherence to Medicare Conditions of Participation, state requirements, accreditation standards, and organizational policies.
• Monitor and escalate patient safety, documentation, compliance, and regulatory risks; support QAPI activities, audits, investigations, and corrective action plans.
• Partner with Information Technology and functional leaders to optimize EMR configuration, workflow technology, automation, reporting, and user adoption.
• Use data and structured process improvement to increase clinical capacity, consistency, outcomes, employee experience, and cost effectiveness.
• Recruit, retain, develop, and hold leaders accountable while building a patient-first, collaborative, and high-performing remote culture.
• Support acquisitions, integrations, new markets, and service expansion by implementing scalable clinical operating practices.
• Represent Clinical Services in enterprise planning and cross-functional decision-making.
• Perform other duties and responsibilities as assigned by the SVP or organization.

Required Qualifications

• Active, unrestricted Registered Nurse license; eligibility for multi-state practice as required.
• Bachelor's degree in nursing, healthcare administration, business, or a related field.
• At least 10 years of progressive healthcare experience, including 5 years leading clinical services, workflow, or centralized support functions.
• Substantive home health and/or hospice experience, including Medicare Conditions of Participation and relevant state and accreditation requirements.
• Demonstrated success leading multi-site, multi-state, and/or remote clinical teams and managing through other leaders.
• Strong command of clinical workflow design, performance management, change leadership, and continuous improvement.
• Ability to use EMR systems, analytics, and operational dashboards to improve execution and outcomes.
• Ability to travel as needed to support clinical services, leaders, integrations, and organizational priorities.

Preferred Qualifications

• Master's degree in nursing, healthcare administration, business, or a related field.
• Experience across both home health and hospice, including multi-state clinical excellence, acquisitions, or integrations.
• Lean, Six Sigma, project management, informatics, or other relevant process-improvement credentials.

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