Customer Service Accounting Representative - Entry Level

Customer Service Accounting Representative

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Financial Division oversees all accounting and financial reporting for American Financial Group and Great American Insurance Group.

Great American's Property & Casualty Finance Division is looking for a Customer Service Accounting Representative to join our Specialty Accounting team. This is an entry level position, and the primary function is customer service. This position is based out of the downtown Cincinnati office. Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures. May provide support in one or more areas (i.e., general accounting, accounts receivable, accounts payable, direct bill, etc.).
• Accounts Receivable:
  • Processes and verifies cash receipts, cash application, claims, and/or overdue invoices.
  • May download/retrieve payment information from bank records.
  • May be responsible for updating and/or keeping records (i.e., customer account information (balances, delinquencies, etc.) incomplete files, ACH information, etc.).
  • May send follow up inquiries on delinquent accounts.
• Accounts Payable:
  • Responsible for compiling amounts owed, verifying invoices, preparing vouchers, issuing checks for payment, and recording transactions.
  • Maintains all payment records.
• Direct Bill:
  • Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. May require extensive inbound phone support.
  • Develops and uses working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries.
  • May follow-up on delinquent accounts.
• May reconcile payments/receipts with account information.
• May gather data to compile reports and/or create ad hoc reports as needed.
• Complies with appropriate regulations and/or company policies/guidelines.
• Contacts other departments and/or outside agencies to resolve problems.
• Performs other duties as assigned.

Job Requirements

• High School Diploma or equivalent.
• Generally, 0 to 2 years of related experience.

Business Unit: Property & Casualty Finance

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.