Client Care and Office Coordinator

The Center for Connection, founded and led by Dr. Tina Payne Bryson, brings together professionals across disciplines — mental health, speech and language, assessment, occupational therapy, and educational therapy — to support high-quality, coordinated care through close collaboration. Our model is built on the principles of Interpersonal Neurobiology (IPNB), offering clinicians the opportunity to practice within a relational, neurobiologically informed framework — with ongoing consultation, training, and collaboration with Dr. Bryson. About the Role The Center for Connection Care Coordinator will work with our Referral Care Team to coordinate and collaborate on referrals and new cases with multidisciplinary therapists, both within the CFC and in the wider community. This person should be organized, task-oriented, efficient, relational, and self-motivated. Working primarily on-site, with some work performed virtually, they should be good with time management and comfortable with computer systems and data entry, since they will likely contribute as a scheduler and billing specialist. In addition, they should possess excellent communication skills, both written and verbal—an important aspect of the role will be serving as a patient care specialist, and while the Care Coordinator won’t be providing therapeutic services to clients, they will play a vital role in helping families establish a connection with our interdisciplinary team. What You'll Do Manage intake process for all new clients, often serving as the first touchpoint for our incoming referrals Provide empathy and care for families who reach out to the CFC Handle emails, phone calls, packages, mail correspondence, and other administrative duties within the office Assist with scheduling clients, managing therapists’ schedules, and coordinating clients’ care plans and meeting with other team members as necessary Stay informed about CFC clinicians’ specialties, availability, and resources, demonstrating knowledge of typical and atypical child and human development Coordinate billing and business practices developing a strong knowledge of service coding, superbills, and insurance reimbursements Prioritize client privacy practices as defined by HIPAA Oversee connections with community referrals and resources, maintaining and updating our referral roster Serve as the on-site office manager for our Pasadena location, helping keep the physical office organized, welcoming, and running smoothly. Responsibilities include monitoring and ordering office supplies, coordinating routine maintenance and repairs, communicating with vendors as needed, office mail, and addressing day-to-day issues with the physical space. Finally, the Care Coordinator is expected to attend strategy/training/case-management meetings. Part of what makes The Center for Connection so special is our interdisciplinary approach. Each member of our team brings with them their own areas of expertise (educational therapists, neuropsychologists, occupational therapists, speech-language pathologists, psychotherapists, etc.), and together we participate in weekly meetings to actively train with Executive Director Dr. Tina Payne Bryson; support one another; learn from one another; and lend multiple lenses of expertise to cases and case consultations. Our theoretical framework is based on Interpersonal Neurobiology, which emphasizes regulation and relationships, rather than behavioral compliance. What We're Looking For A warm, friendly, and compassionate person who enjoys helping others and making families feel welcome. Someone who is organized, dependable, and attentive to details, with the ability to keep day-to-day tasks running smoothly. A strong communicator who is comfortable answering phone calls, responding to emails, and interacting with families and team members. Someone who is proactive and self-motivated, able to recognize what needs to be done and take initiative. A team player who enjoys collaborating with a multidisciplinary group of professionals and contributing to a positive office environment. Someone who is comfortable with basic computer programs, scheduling, and general administrative tasks. A flexible, resourceful person who can manage changing priorities with a positive attitude. Someone who is genuinely interested in supporting children and families and appreciates a relationship-centered approach to care. Competitive Salary, depending on experience Full-time, primarily on-site at our Pasadena location Schedule is generally Monday–Friday, with flexibility in scheduling and the ability to adjust hours as needed for personal and family commitments. Benefits include a monthly contribution toward health insurance, paid sick leave, life insurance, short- and long-term disability insurance, and a retirement savings option through CalSavers. Eligibility and applicable waiting periods may apply. Equal Opportunity Employer The Center for Connection is an Equal Opportunity/Affirmative Action Employer committed to diversity and equity. As we promote connection among individuals and groups, we also celebrate differences and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we can serve our community. #J-18808-Ljbffr The Center for Connection