Phlebotomist II

Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.


Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.


Job Requirements:
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Must be able to make decisions based on established procedures and exercise good judgment.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
Capable of handling multiple priorities in a high-volume setting.
Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.


Training locations may vary based on trainer availability.


Required Education:
High school diploma or equivalent REQUIRED.
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred. Required in California, Nevada, and Washington.


Work Experience:
1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
2 years in a Patient Service Center environment preferred.
Customer service in a retail or service environment highly preferred.
Keyboard/data entry experience.


Custom Fields:
Name: Is Position Eligible for Remote Work?
Value: No


Name: Is this a hospital site that requires additional credentialing?
Value: Yes


Name: State of Credentials/Licenses Required
Value: N/A


Name: Reporting Business Unit (RBU)
Value: 30000:Atlanta


Name: Is Covid Vaccination Required?
Value: None


Name: CapEX
Value: None


Name: GLBU-SiteCode
Value: 30000-AKPR:QUEST-3400A Old Milton Pkwy


Name: Time Zone
Value: 7:30-4:30


Name: Line of Business (LOB)
Value: 300:Diagnostics Information Servic


Name: Justification for Temp
Value: Replacement


Name: GL Account
Value: 551100|Temp Labor: Agency Non-Taxa (Contingent, All but PA and CT Locations)


Name: Fast Track
Value: None


Name: Federal Contract Work in Lab
Value: No

About The Client
As the world's leading provider of diagnostic information services, this organization plays a foundational role in modern medicine. Every year, it serves one in three adult Americans and supports half of the physicians and hospitals across the United States, with laboratory operations extending internationally - delivering the diagnostic insights that drive clinical decisions, guide treatments, and ultimately save lives. With nearly 50,000 employees, this is a company that operates at national scale while serving patients at the most personal level.


The work here is genuinely consequential. Whether a sample reveals a cancer marker, confirms a chronic condition, or clears a patient, the people behind those results are contributing to healthcare outcomes that matter. That sense of purpose anchors the culture and gives everyday work its weight.


Internally, this organization has built a culture around three pillars: enriching the employee experience, expanding opportunity, and elevating belonging. Eleven Employee Business Networks - open to any employee - provide community, advocacy, and professional connection across the organization. The company also offers "MyDay," a personal day employees can use to celebrate any meaningful occasion of their choosing - a small but telling example of the human-centered approach to employee experience.


Investment in professional growth is a real priority here. The organization provides structured development pathways, cross-functional exposure, and a workplace where diverse perspectives are actively sought and supported. For laboratory scientists, logistics professionals, technologists, and business talent who want to work somewhere their contributions directly support patient health, this organization offers a rare combination of mission clarity, career depth, and organizational scale.