Valet Attendant - The National

Valet Attendant

A career at The National, Autograph Collection means working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance.

The National is hiring for a Valet Attendant.

You should join our team if you believe...

• That the guest experience begins the moment a guest arrives at the front drive.
• That every guest deserves a warm, professional, and efficient welcome.
• That providing excellent valet service means treating every vehicle and personal belonging with care.
• That safety should always come first, both when driving and when working around moving vehicles.
• That knowing the local area allows you to be a more helpful and knowledgeable resource for guests.
• That every arrival and departure is an opportunity to create an UNMATCHED MOMENT.

You're a great fit for this role if you love...

• Greeting and welcoming guests with genuine warmth, professionalism, and attentive service.
• Parking and retrieving guest vehicles safely, securely, and efficiently.
• Assisting guests with luggage, belongings, and other needs upon arrival and departure.
• Recording guest information accurately on valet tickets, including the vehicle's parking location and using the correct ticket color.
• Running back to the valet station after parking a vehicle so you are ready to assist the next guest.
• Directing vehicle traffic safely at hotel and restaurant entrances.
• Helping arrange taxis and other transportation for guests and visitors.
• Returning rental vehicles and completing errands or deliveries for guests when requested.
• Answering questions about the hotel, restaurant, local attractions, and surrounding area.
• Providing helpful recommendations and information about Oklahoma City and nearby destinations.
• Communicating with guests professionally and responding to questions or concerns with genuine care.
• Reporting guest service issues or operational concerns to Management promptly.
• Maintaining a clean, polished appearance and following all uniform and grooming standards.
• Working at either of the property's designated Valet Station locations based on business needs.
• Staying active and moving with a sense of urgency while always remembering: run fast, drive slow, safety first.

We're excited to have you join us because...

• You genuinely enjoy meeting people and creating positive first impressions.
• You are comfortable working in a fast-paced environment where guest needs can change quickly.
• You understand the responsibility that comes with driving and caring for guest vehicles.
• You have a valid driver's license and maintain a clean driving record.
• You are confident navigating Oklahoma City and the surrounding areas.
• You communicate clearly and professionally with guests, coworkers, and leadership.
• You remain calm, friendly, and professional when handling guest concerns or busy arrival periods.
• You are dependable and willing to jump in wherever needed to support the Valet team.
• You take pride in providing quick, efficient service without compromising safety.
• You are comfortable working outdoors and understand that valet operations continue in varying weather conditions.
• You are motivated by creating a welcoming arrival and departure experience for every guest.

Education and Experience

• Previous valet and/or customer service experience preferred.
• Approximately three years of driving experience preferred.
• Valid driver's license required.
• Clean driving record required.
• Strong knowledge of local roads and surrounding areas preferred.
• Ability to drive a manual transmission preferred, but not required.
• Strong English communication skills.
• Ability to communicate effectively with guests, coworkers, and leadership both verbally and in writing.
• Strong customer service and interpersonal skills.
• Ability to maintain a professional demeanor and appearance at all times.
• Must be at least 21 years old.
• Must have no more than one moving violation within a two-year period.
• Must successfully complete required annual MVR screening.

Work Environment and Physical Requirements

• Ability to stand and maintain well-paced mobility for extended periods throughout the shift.
• Ability to lift and transport items weighing at least 50 pounds.
• Ability to push and pull carts and other equipment weighing up to 250 pounds.
• Ability to run short distances, potentially up to 500 yards multiple times throughout the day, as needed to retrieve vehicles.
• Ability to frequently enter and exit guest vehicles throughout the shift.
• Ability to work safely around moving vehicles and maintain constant awareness of guest, vehicle, and employee safety.
• Ability to work outdoors in varying weather conditions, including heat, cold, rain, wind, and other inclement weather.
• Valet operations may continue during inclement weather, and employees are expected to report for scheduled shifts unless otherwise directed by Management.
• Ability to move quickly when retrieving vehicles while maintaining safe driving practices at all times.
• Must wear comfortable, closed-toe, non-skid shoes while working.
• Must meet all company driving and MVR requirements.

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice.