Front Desk Agent

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Benefits Include 401K with a 4% safe harbor match Perks at Work- Discounted pricing on purchases Holiday Pay including a Floating Holiday Generous PTO that rolls over year over year Employee Assistance Program Paycheck Advances Healthcare options Financial Hardship Programs Compassionate Leave PTO Cashout Option $250 Sign on Bonus! ($125 after 30 days of employment, $125 after 60 days of employment) Location : The Doliver of Tanglewood, an Independent Living and Assisted Living with Memory Care senior community. Full Time Availability : Must be available to work weekends and holidays ESSENTIAL DUTIES AND RESPONSIBILITIES Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner. Monitor all incoming public traffic and assist with inquiries. Maintain the cleanliness and orderliness of common areas and all public spaces. Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance. Provide key support to the sales and marketing team by managing inquiries effectively. Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests. Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately. Assist with maintenance orders, either on paper or through an electronic system. Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures. Assist with scheduling job applicant interviews for department heads. Track incoming/outgoing residents and guests and perform daily resident check-ins per policy. Be an active member of the community’s emergency response team. Maintain a professional appearance and good personal hygiene in accordance with company policies. for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders. Assist with special projects or tasks as assigned. Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response. MINIMUM REQUIREMENTS High School diploma or GED required. Prior customer service, front desk, and telephone experience preferred. Valid Texas Driver’s License required. Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail. Proficient in PC skills, including Microsoft Office, Word, and some Excel. Understanding of HIPAA requirements. EOE/M/F/D/V #J-18808-Ljbffr