Service Desk Analyst II
$21.63 - $31.25 per hourScorpion Therapeutics
Role
Service Desk Analyst II providing Level 2 technical support to ePlus customers, focusing on troubleshooting and resolving hardware, software, and system issues.
Responsibilities
- handle support calls/emails
- diagnose problems
- document and track resolutions via issue tracking systems like ServiceNow
- mentor junior team members
Requirements
- High School diploma
- 3+ years IT experience
- proficiency in MS Office
- Active Directory
- remote support tools
- troubleshooting skills
- either a Bachelor's degree or two relevant IT certifications preferred
High Value
Support involves Microsoft technologies, Active Directory, MFA, remote assistance; work is remote/hybrid with high-speed internet; strong communication skills essential.
Position specifics include salary range ($21.63 - $31.25/hour), benefits, and a focus on customer service.
The role emphasizes teamwork, continuous technical skill development, and adherence to company values of respect, diversity, and inclusion.
#J-18808-LjbffrVacancy posted 4 days ago
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