Customer Success Rep 1

Title: Customer Success Rep 1 Location: Statewide Multi Use, VA Job Requisition ID: Req-271219 Time Type: Full time About Lamb Weston You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you. Job Description Summary Lamb Weston's Customer Success team owns the team selling approach across the customer lifecycle. In this role, you are the owner of small account management and the first point of contact for leads. You will partner with Sales, Marketing, and Distribution to support the broader organization end to end. This role helps ensure alignment, execution, and consistent customer experience across the organization. This role is for someone who exhibits high change agility by effectively adapting to evolving processes, tools, and priorities. Job Description Key Responsibilities Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information. Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales. Maintain accurate customer and operator data in Salesforce. Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts. Identify early churn risks and represent the voice of the customer to improve the end‑to‑end customer experience. Field & Marketing Support Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration. Partner with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up. Act as a connector across teams to drive alignment and solution‑focused execution. Distribution Support Support distributor and operator partnerships through collaboration, training, and education. Enable growth through promotions, innovation support, insights, and operational coordination. Provide food show support when needed to help drive engagement and execution. Basic & Preferred Qualifications Education: Bachelor’s degree in business, Marketing, or a related field preferred. Experience: 1 -2 years of related sales or customer facing experience in the foodservice industry Technical Skills: An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies. Communication Skills: Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus. Business Acumen: Demonstrated business and financial management skills with a strategic, results‑oriented mindset. Customer Focus: Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience. Travel is up to 15% (local with occasional overnight). Industry-Competitive Benefits Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include: Health Insurance Benefits - Medical, Dental, Vision Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts Well-being programs including companywide events and a wellness incentive program Paid Time Off Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance Family-Friendly Employee events Employee Assistance Program services – mental health and other concierge type services Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements. Anticipated Close Date The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs. Anticipated Close Date: 09/08/2026 Pay Transparency In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below. Pay Rate or Range: $64,370.00 - $96,540.00 Equal Opportunity Employer Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law Current Lamb Weston employees, please click here and apply via the Career worklet. Started in 1950 on a small farm in the Northwest region of the U.S., Lamb Weston has grown to be one of the world’s largest frozen potato companies, happily delivering the delicious goodness of fries to more than 100 countries. Lamb Weston has created inventive products and processes that are standards in the industry. When we look at a potato, we see possibilities. Our people are a valuable and integral part of our business and play a vital role in our success as an organization. At Lamb Weston we offer the financial stability and career potential of a true industry leader. Lamb Weston will offer you the opportunity to put your education and skills to work as part of a great team, contributing to the achievement of the organization’s goals and objectives. You will be challenged to take responsibility, drive results, show creativity, and display initiative - and you will be rewarded for your contributions and impact. Let’s explore the possibilities together.