Customer Success Advisor

Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Our strength lies in our people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you. Customer Success Advisor We’re looking for Customer Success Advisors who are responsible for providing value and owning the success of Cvent’s Event Cloud customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best‑in‑class customer service experience. This is a great opportunity to build a career at a company that’s transforming its industry. Customer Success Advisors serve as our customers’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising Cvent knowledge to ensure our customers are able to realize the full benefits of the software. Customer Success Advisors spend their day on scheduled calls and email to understand, align and reach customers’ business goals by delivering maximum value. The ideal candidate should be customer‑centric, extremely motivated with excellent communication skills and the ability to thrive in a fast‑paced, fun work environment. We’re looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service. Key Responsibilities Understand and align with customers’ goals to help them achieve their desired outcomes. Drive platform adoption and offer industry best practices to help customers effectively meet said business goals. Host personalized web‑based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity. Understand customers’ risks and present recommendations and solutions. Collaborate with the sales team to introduce new features and opportunities to customers. Gather customer requirements for future releases of the product. Opportunities to meet with customers onsite; up to 20% travel required. Must be articulate, organized, detail‑oriented, and able to multi‑task in a dynamic, fast‑changing entrepreneurial environment. Qualifications Bachelor’s degree with strong academic credentials. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems. Strong business acumen, ethics and high integrity. 1‑3+ years of Customer Success related experience is preferred. Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools. Excel at developing relationships over the phone and in person. Excellent communication skills (verbal and written). In addition to English, language skills in Spanish, Portuguese or French is preferred. This Role Will Start In March 2026 The start date for this position is March 2026. Legal & Administrative Information This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly. The estimated base salary range for new hires into this role is $47,000‑$60,000 annually + commission depending on factors such as job‑related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here. Multiple positions may be filled from this announcement. We are not able to offer sponsorship for this position. #J-18808-Ljbffr