Customer Success Consultant

Our confidential client is an award-winning enterprise software company recognized as a leader in digital transformation, intelligent automation, and AI-powered business process solutions. Their platform helps some of the world's largest commercial and government organizations modernize operations, improve efficiency, and solve complex business challenges. The organization has built a reputation for innovation, exceptional customer outcomes, and a culture that challenges employees to do meaningful work alongside highly accomplished colleagues. If you enjoy solving complex business problems with technology while partnering directly with executive stakeholders, this is an outstanding opportunity to accelerate your career. The Opportunity Our client is seeking a Senior Consultant to join its rapidly growing Customer Success organization. This team partners with customers after implementation to design, develop, and deploy enterprise applications that transform how organizations operate. As a Senior Consultant, you will guide customers through the full solution lifecycle, from business process discovery through solution architecture, development, deployment, and long-term adoption. You'll collaborate closely with business leaders, technical teams, and project stakeholders to deliver scalable applications while helping clients maximize the value of a modern low-code automation platform. This position is ideal for someone who enjoys combining technical expertise with consulting, client engagement, and strategic problem-solving. What You'll Do Lead post-sales software implementation projects for enterprise customers. Partner with business and technical stakeholders to understand business processes, identify opportunities, and translate requirements into scalable technical solutions. Design, develop, test, and deploy enterprise applications using a modern low-code development platform. Build and manage relational data models and database structures. Develop integrations with internal and external systems using REST APIs, SOAP services, JDBC connections, and other web services. Work within Agile development teams utilizing sprint planning, standups, backlog refinement, pair programming, and iterative delivery. Leverage AI technologies including retrieval augmented generation (RAG), prompt engineering, agentic workflows, and generative AI capabilities to improve customer business processes. Mentor junior consultants and provide technical leadership throughout project execution. Support user adoption through client enablement, knowledge transfer, and best practice guidance. Partner cross-functionally with Customer Success, Product, Engineering, and Professional Services teams to ensure exceptional customer outcomes. What We’re Looking For 3+ years of experience in software development, technical consulting, solution consulting, or enterprise implementation. Experience gathering business requirements and translating them into technical solutions. Strong client-facing communication and presentation skills. Passion for technology, continuous learning, and solving complex business challenges. Experience working within Agile software development environments. Working knowledge of: Object-oriented programming SQL and relational databases Data modeling Software testing methodologies REST and SOAP APIs Web services and system integrations Experience mentoring teammates or leading small project teams. Bachelor's degree in Computer Science, Engineering, Information Systems, Mathematics, or a related technical discipline. Preferred Experience Experience with one or more of the following is highly desirable: Cloud platforms (AWS, Azure, or Google Cloud) Artificial Intelligence and Machine Learning Analytics and reporting solutions Container technologies Business process automation platforms Additional Requirements U.S. Citizenship required for certain client engagements. Ability to travel up to approximately 20% as needed to support customer implementations. Why Join This Organization? Our client is committed to investing in its people through comprehensive onboarding, structured technical training, ongoing professional development, and clearly defined career progression. Employees are encouraged to expand both their technical expertise and consulting capabilities while working alongside experienced practitioners on highly visible enterprise transformation initiatives. The company fosters a collaborative, high-performance culture where innovation, continuous learning, and customer success are at the center of everything they do. Team members benefit from mentorship, knowledge-sharing communities, technical certifications, and opportunities to work on cutting-edge AI and automation initiatives that have measurable business impact. Our client offers a highly competitive compensation package including base salary, performance incentives, comprehensive medical, dental, and vision coverage, retirement savings with employer match, generous paid time off, paid parental leave, life and disability insurance, wellness programs, professional development opportunities, and additional benefits designed to support employees both professionally and personally. #J-18808-Ljbffr