Associate Care Coordinator

Job Description

Job Description

Essential Duties and Responsibilities:

• Works with office staff to ensure prompt and accurate processing of referrals, documentation, and service-related activities.
• Exhibits effective written and verbal communication skills and adheres to company policies and procedures.
• Supports assigned Territory Patient Care Coordinators and sales teams in executing territory growth strategies.
• Builds and maintains relationships with physicians, hospitals, pulmonary practices, case managers, and referral sources.
• Conducts routine visits to referral sources to strengthen partnerships and identify growth opportunities.
• Responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment.
• Delivers educational materials, company updates, and service information to referral partners.
• Coordinates communication and collaboration between clinical and sales teams.
• Assists with physician, hospital, case management, and referral source relationship development.
• Supports territory growth and business development initiatives.
• Maintains CRM records, referral activity tracking, and territory documentation.
• Assists with lead generation, sales pipeline support, and account management activities.
• Supports territory coverage during PTO, training, travel, and other business needs.
• Participates in territory business planning and growth initiatives.
• Other duties/projects as assigned.

Competencies:

• Relationship Building
• Business Development
• Customer/Client Focus
• Communication Proficiency
• Initiative
• Collaboration
• Presentation Skills
• Strategic Thinking
• Organizational Skills
• CRM Management

Preferred Education and Experience:

• Bachelor's degree preferred.
• 1–3 years of healthcare sales, clinical, customer service, or relationship-management experience.
• Experience working with physicians, hospitals, case management, pulmonary practices, or post-acute care settings preferred.
• Strong communication and presentation skills.
• Valid driver's license and ability to travel throughout assigned territory.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.