Senior Manager, Strategic Operations

The Sr. Manager, Strategic Operations serves as the critical bridge between executive vision and operational reality. This role is responsible for diagnosing complex execution issues across Go-to-Market, Finance, and Customer Success departments to design a scalable, AI-centric operating model. As a highly influential individual contributor, you will navigate the behavioral challenges of organizational change and produce clear business requirements for technical teams to implement, ensuring the organization solves the right problems with measurable impact.

WHAT YOU'LL DO:

Strategic Transformation & AI Adoption: Identify and champion high-impact automation and AI opportunities (e.g., routing optimization, self-service support) and design end-to-end operational models that scale across core systems. Cross-Functional Diagnostics: Conduct “deep dives” into departmental friction points to uncover root causes—distinguishing between process gaps, data integrity issues, and behavioral hurdles. Business Requirements & Scoping: Translate vague executive requests into disciplined business requirement documents (BRDs), including success metrics, testable acceptance criteria, and clear “in-scope/out-of-scope” definitions. Change Management & Adoption: Design and execute strategies to ensure high user adoption of new tools and processes, focusing on the human element of digital transformation. Intake Governance: Act as the primary filter for the Systems/IT intake queue, prioritizing high-value initiatives and providing data-driven alternatives for low-impact requests. Operational Liaison: Serve as the primary business-facing lead, collaborating with Business Systems, IT, and Data Engineering to ensure technical builds align with business intent.

WHAT YOU'LL BRING:

SaaS Operations Expertise: Deep understanding of the SaaS “Lead-to-Cash” lifecycle and the interdependencies between Sales, Finance, and Customer Success. Strategic Consulting Background: Proven experience in a strategic consulting role or an in-house “Center of Excellence” environment. Influential Leadership: Demonstrated ability to push back on senior stakeholders and drive alignment across conflicting departmental priorities. Business Systems Literacy: Functional understanding of CRM (Salesforce) and ERP (NetSuite) concepts, with the ability to discuss technical trade‑offs without owning the code. Experience: Minimum of 8+ years in business operations, strategic planning, or digital transformation. AI/Automation Track Record: Experience implementing or championing AI use cases with a pragmatic focus on value and risk measurement. Education: MBA or equivalent professional experience in Business Administration or Technology Management. Certifications: PMP, Lean Six Sigma, or Salesforce/NetSuite functional certifications are a plus. $150,000 - $165,000 a year In our dedication to salary transparency, we provide a compensation range for each role and the final offer will be dependent on various factors, including the candidate’s qualifications, relevant experience, and the organization’s budget. Our hiring team will provide more information about the compensation package for this position during the interview process.

RELAX, WE’VE GOT YOU COVERED:

Robust benefits package, including health and dental and 401(k) with company match.

AND BEYOND…

Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays. Up to 4 weeks paid bonding leave. Tuition reimbursement. Robust Employee Assistance Program offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and more. 24/7 access to virtual medical care with Teladoc. Quarterly awards based on peer nominations. Regional discounts and perks. Opportunities to participate in charitable events and give back to the community.

GROW WITH US:

Encouragement to apply for other roles within the organization. Access to extensive video libraries for soft skill and role-specific training available 24/7 and live trainings throughout the year.

JOIN OUR WINNING TEAM!

10 Time winner of Best Place to Work in New Jersey by NJBiz. Recognized with multiple awards for outstanding products, growth, and culture, including Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine. Named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide). We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! #J-18808-Ljbffr WorkWave LLC