Finance and Insurance Manager

Job Description

Job Description

AUTOMOTIVE DEALERSHIP FINANCE & INSURANCE (F&I) MANAGER – JOB DESCRIPTION

Job Title: Finance & Insurance (F&I) Manager

Department: Sales / Finance

Job Type: Full-Time

JOB SUMMARY

Fairfield Volkswagen is under new ownership and hiring!

We are searching for a Automotive Finance & Insurance (F&I) Manager who will be responsible for assisting customers with vehicle financing, presenting finance and insurance products, securing lender approvals, and ensuring all dealership financial transactions comply with applicable laws and regulations.

The F&I Manager works closely with the sales department, lenders, and dealership management to provide customers with financing options while maximizing dealership profitability and maintaining a high level of customer satisfaction.

KEY RESPONSIBILITIES

Finance & Loan Processing

• Assist customers in securing financing for new and used vehicle purchases.

• Review credit applications and determine appropriate financing options.

• Submit financing applications to banks, credit unions, and other lending institutions.

• Negotiate financing terms with lenders to obtain competitive approvals.

• Explain loan terms, interest rates, payment schedules, and financing agreements to customers.

• Ensure all financing documents are completed accurately and submitted promptly.

• Maintain strong relationships with lending institutions.

• Monitor contracts in transit and resolve funding delays or discrepancies.

Finance & Insurance Product Sales

• Present and explain optional finance and insurance products to customers.

• Offer vehicle service contracts, extended warranties, GAP protection, maintenance plans, and other dealership-approved protection products.

• Identify customer needs and recommend appropriate products.

• Meet or exceed dealership sales and profitability goals.

• Maintain accurate records of finance product sales.

• Ensure customers fully understand product benefits, limitations, exclusions, and costs.

• Process product cancellations and related paperwork when necessary.

Customer Service

• Provide a professional and positive customer experience throughout the financing process.

• Clearly explain financing options and contract terms.

• Answer questions regarding payments, warranties, protection plans, and financing.

• Address customer concerns and resolve financing-related issues.

• Maintain confidentiality of customer financial and personal information.

• Build customer trust through transparent and ethical business practices.

Compliance & Documentation

• Ensure all transactions comply with federal and state lending, consumer protection, privacy, and dealership regulations.

• Follow applicable requirements under the Truth in Lending Act, Equal Credit Opportunity Act, and other relevant laws.

• Verify the accuracy and completeness of sales contracts, finance agreements, and related paperwork.

• Review documents for proper signatures and required disclosures.

• Maintain organized and accurate deal files.

• Follow dealership policies for safeguarding customer information.

• Work with the accounting and title departments to ensure proper processing of transactions.

• Monitor compliance with lender requirements and dealership procedures.

Sales Department Coordination

• Work closely with sales managers and sales representatives to finalize vehicle transactions.

• Review deal structures and identify financing opportunities.

• Assist with resolving financing challenges that may prevent a sale.

• Communicate lender approvals, stipulations, and funding requirements to the sales team.

• Support dealership sales goals while maintaining compliance and customer satisfaction.

• Assist in training sales staff on finance processes and available protection products.

Financial Performance & Reporting

• Monitor finance department profitability and performance.

• Track finance reserve, product penetration, and profit per retail unit.

• Maintain accurate records of completed contracts and pending transactions.

• Prepare and review finance department performance reports.

• Identify opportunities to improve profitability and operational efficiency.

• Minimize contract errors, lender chargebacks, and funding delays.

• Meet established department performance goals.

QUALIFICATIONS

• High school diploma or GED required; college education preferred.

• Experience in automotive sales, finance, lending, or management required.

• Knowledge of vehicle financing, credit applications, and lending practices.

• Familiarity with dealership management systems and finance software.

• Strong mathematical, analytical, and organizational skills.

• Excellent communication, negotiation, and customer service abilities.

• Ability to handle confidential financial information.

• Strong attention to detail and ability to manage multiple transactions.

• Knowledge of federal and state regulations affecting automotive financing.

• Ability to work in a fast-paced, sales-driven environment.

Must be able to work evenings, weekends, some holidays and dealership business hours to accommodate customer purchasing schedules.

Long standing dealership in Fairfield, Ohio. The dealership is state of the art. We have a core focus on putting our customers 1st.

Company Description

Long standing dealership in Fairfield, Ohio. The dealership is state of the art. We have a core focus on putting our customers 1st.