Host - Salt + Smoke - South County

Responsibilities When people come to dine at Salt + Smoke, the first person they will meet is you, the host. At this time, you become the face of the company. You are responsible for greeting our guests in a kind and welcoming manner and showing them to their table. The goal is to seat all guests according to our seating chart that follows a fair and accurate rotation. This is key to maintaining the flow and service of tables throughout a shift. Oftentimes, this will include putting guests on a waitlist and quoting appropriate wait times, being creative with table movement to accommodate larger parties, and answering basic questions about the store and menu. The host is also responsible for taking to‑go orders and distributing them as they come up. As a host, one of the key parts of being successful is to be able to remain calm, friendly, and courteous. Greet and thank guests, every customer, every time with warmth and kindness. Seat guests while maintaining a proper rotation. Add guests to our wait‑list system with accurately quoted wait times. Understand our reservation and seating policies and clearly communicate with guests. Take to‑go orders in person or over the phone, and accurately distribute them to guests as they come up, ensuring that payment has been collected. Finish all to‑go orders with to‑go sauces as indicated on the tickets. Answer phone calls and questions about store hours, reservations, wait times, and menu items. Maintain cleanliness of front door, inside and out, clearing window ledges from debris. Keep the host stand organized. Maintain all menus, wiping them down, and alerting management when running low on menus, kid's menus, crayons, or bar menus. Ensure guests are always sat with appropriate menus and roll‑ups at a clean and sanitized table. Restock wipes, crayons, kids' menus. Help to maintain the retail shelf with t‑shirts. Qualifications Excellent customer service, communication, and listening skills. Ability to understand and comply with proper seating chart rotation, reservation, and seating policies. Ability to process guest bills and payments in compliance with cash handling, credit card transactions, and gift cards. Attention to detail with good organizational and efficient time‑management skills. Ability to work in a fast‑paced environment, sometimes under pressure, while remaining flexible, efficient, and polite. Ability to stand and be on feet for extended periods of time in varied climate conditions. Ability to carry and lift up to 50 lbs at times. Ability to go up and down stairs. Ability to work a flexible schedule, including evenings, weekends, and holidays. Scheduled days and times may vary based on business needs. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Availability Must be available Friday‑Sunday. Benefits Medical Coverage – PPO and HSA Plans Dental & Vision Insurance Company‑Provided – Life & AD&D Insurance Company‑Provided – Short‑Term Disability Long‑Term Disability FSA Dependent Care & Medical Plans 401(k) Retirement Plan – With Employer Match Paid Time Off, Holiday, and Sick Time (for Full‑Time Salaried Team Members) Part‑Time Paid Time Off (for eligible Part‑Time Hourly Team Members)* Employee Discounts *Part‑time team members are eligible for benefits after 1 year of employment, with an average of 30+ hours per week. If a part‑time team member meets these requirements, they will also be eligible for the Part‑Time PTO policy. Equal Opportunity Employer We are committed to a work environment that supports, inspires, and respects all individuals. We promote, support, thrive and celebrate diversity, inclusion, and culture, which connects the entire Salt + Smoke family. Salt + Smoke Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr saltandsmoke