Client Service Manager - Lubbock, TX

Job Description

Job Description

Our Company:

SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities.  SpecialtyRx takes pride in delivering personalized care and quality pharmacy services.

NOTICE: SpecialtyRx is seeking an Client Services Manager located in the surrounding area of Lubbock, TX.

The Client Services Manager will be servicing and overseeing the relationship with our long term care facilities and assisted living communities in the surrounding areas of Lubbock, TX. Under general supervision of the Director of Client Services, in accordance with local, state, federal and company laws.

A Client Services Manager must have a good understanding of the solution to provide adequate support and maintain long-term relationships. Along with demonstrating excellent customer service performance and consistency with SpecialtyRx's mission and values. 

Responsibilities:

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Qualifications:

• Important : Must be local to the surrounding areas of Lubbock, TX.
• LPN Texas License preferred.
• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver’s license and reliable transportation required.
• Willing to drive long distances in the State of Texas.

Company Benefits:

• Health insurance.
• Dental insurance.
• Vision insurance.
• 401K Retirement Plan.
• Paid Time Off.
• Employee Assistance Program.

EEO Statement , SpecialtyRx, Inc., is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

EO/Minorities/Females/Disabled/Veterans