Scheduling Assistant

Job Title

This position is responsible for scheduling patient appointments in multiple departments and hospitals/clinics for clinical diagnostic or therapeutic exams. This position requires the collection of accurate demographic, insurance and diagnostic data elements. This position also requires a broad knowledge of scheduling, registration and payer requirements necessary to secure payment.

Responsibilities

Obtain necessary data elements (demographic) to schedule appointment and enter the information into the scheduling system. Create a pre-registration for each scheduled visit including capture of insurance and financial information. Verify insurance using online electronic verification system or by contacting payer directly. Confirm eligibility of benefits such as coverage limits and effective dates. Collaborate with the physician offices to secure authorization, pre-certification and/or notification when necessary. Perform scanning of orders into the EPIC System for upcoming encounters. Provide instructions to the patient and/or providers offices regarding required preparation. Work with staff and management to achieve defined scheduling/authorization weekly metrics. All other duties as assigned.

Certifications and Licensures

None

Required Education

Education: High School Diploma or GED. Comments: Associate's degree in healthcare or related field preferred. Additional courses in medical terminology and experience with Excel and Word are preferred.