ServiceNow Business Analyst

Job Description Summary

Note: This position will follow our hybrid work model, we expect the selected candidate to be in office 3 days per week at one of the following office locations: St, Petersburg, FL, Southfield, MI, or Memphis, TN.

This role is not eligible for Work Visa sponsorship, either currently or in the future.

Job Description

Raymond James is seeking a ServiceNow Business Analyst for the ServiceNow Platform Team within the Service Management Solutions Team. The Service Management Solutions Team provides technology solutions and support across the entire Raymond James organization built on the ServiceNow platform.

As a ServiceNow Business Analyst, you will work closely with business owners across the Raymond James organization to maintain a solid knowledge of the functional capabilities of the various areas on the ServiceNow platform. You will use agile methods to analyze, define and document requirements. You will work with business owners, the development team(s), and leadership to drive consensus on scope, design, and implementation decisions. You will also conduct agile ceremonies to your assigned area of focus.

Essential Duties And Responsibilities

• Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.
• Establishes story acceptance criteria, necessary metrics, and overall intent/goal.
• Translates technical complexities to business owners to drive solutions.
• Communication and coordination between the relevant business owners and the agile development team.
• Ensures the scrum team has a clear understanding of end-user stories to be developed in the system.
• Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).
• Communication and coordination between the relevant business owners and the agile development teams.
• Participates in sprint reviews by representing business owner’s interests and coordinating with them to elicit feedback.
• Performs other duties and responsibilities as assigned.

Education/Previous Experience

• Must have a solid background in business process and requirements gathering.
• Minimum of one (1) to two (2) years of experience documenting and analyzing business processes in the form of end-user agile stories.
• Familiarity with the FSO, ITSM, ITOM, IRM, PRF processes a plus.
• Scrum Master skills would be preferred.

Licenses/Certifications

• None required.

Bachelor’s: Business Administration, Bachelor’s: Computer and Information Science, High School (HS) (Required)

Work Experience

General Experience - 7 to 12 months

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.