IT Support
Robert Half
On behalf of our client, Robert Half Technology is seeking a hands-on IT professional to provide Level 2 technical support in a fast-paced onsite environment. This role is ideal for someone who enjoys troubleshooting, resolving user issues, and supporting network and infrastructure operations. This role is fully onsite and is initially a contract role with potential for conversion to full time with our client.
Responsibilities
- Provide Level 2 onsite support for hardware, software, networking, and end-user issues.
- Troubleshoot desktops, laptops, printers, peripherals, and connectivity problems.
- Monitor and troubleshoot network devices using Cisco Meraki Dashboard.
- Support switches, access points, VLANs, DHCP, DNS, Wi-Fi, and network connectivity issues.
- Perform workstation imaging, deployment, configuration, upgrades, and troubleshooting.
- Manage user accounts, permissions, and access within Active Directory and Microsoft 365.
- Document incidents, resolutions, and troubleshooting steps within the ticketing system.
- Assist with hardware installations, moves, adds, changes, and infrastructure projects.
- Escalate complex infrastructure and security-related issues when appropriate.
Qualifications
- 2+ years of IT support experience in a desktop support or Level 2 support environment.
- Experience supporting Windows workstations and common business applications.
- Working knowledge of Cisco Meraki and network monitoring.
- Understanding of TCP/IP, DNS, DHCP, Wi-Fi, switching, and general networking concepts.
- Experience with Active Directory and Microsoft 365 administration.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently in a fully onsite environment.
Preferred Qualifications
- Cisco or Meraki certifications.
- CompTIA A+, Network+, or similar certifications.
- Experience with ServiceNow, Jira, or other ITSM/ticketing platforms.
- Experience supporting multiple locations or distributed environments.
Details
- Fully onsite
- Project-based opportunity
- Opportunity to work with a collaborative IT team and gain exposure to infrastructure and networking initiatives
Vacancy posted 2 days ago
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