IT Support Technician

IT Support TechnicianAt Jabil, we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.Job SummaryHow Will You Make an Impact?In this role as an IT Support Technician, you will support both a new factory startup and an existing factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.Location: On-site - Byhalia, MS and Memphis, TN facilitiesShifts: Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on 3-month rotational basisWhat Will You Do?Core Support ResponsibilitiesLoad and verify software packagesTroubleshoot and resolve end-user issuesInstall and configure PCs and peripheralsResolve site-level incident management requestsPopulate Knowledge Database and Configuration Management Database where appropriateEmphasize management of queues and adherence to SLAs and KPIsInstall and configure PCs (imaging)Troubleshoot basic issues with scanners (MES / SAP RF)Provide phone-based or remote support for offsite usersPurchase software and hardware via PO processAdminister user accounts using Active DirectorySupport mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)Provide maintenance and support of Audio/Visual equipmentPerform baseline support for standard IT applicationsMonitor Service Desk queues and resolve tickets in a timely mannerInstall, identify, and repair hardware and peripheral componentsSimulate or recreate user issues to resolve operating difficultiesMaintain inventory of computer parts and logs of repairsProvide training and technical assistance to usersStartup & Factory Ramp ResponsibilitiesSupport IT infrastructure and end-user readiness activities during factory build, commissioning, and early production rampAssist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environmentsOperate effectively in a startup environment with evolving processes, incomplete documentation, and shifting prioritiesWork hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought onlineSupport non-standard schedules, including extended hours or weekends, during critical startup and production milestonesPartner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelinesIdentify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvementsContinuous Improvement & Professional ExpectationsParticipate in the exchange of ideas and information within the departmentAsk questions and encourage input from team membersProvide regular updates to appropriate managersIdentify creative ways to reduce cost and improve efficiencyDrive continuous improvement through trend analysis and metricsEnsure procedures and work instructions are efficient and not redundantDemonstrate strong customer service and sense of urgencyMaintain discretion and confidentiality of IT systems and dataUnderstand and embrace business and IT strategic directionFollow all corporate, regional, and site security, safety, and health policiesHow Will You Get Here?Education & ExperienceHigh School diploma and 1-2 years of experience, or equivalent combination of education and experienceActive Directory experienceExperience troubleshooting network issues, VLAN's and VPNsExperience imaging new computer systemsExperience with factory-floor shared devices - label printers & RF scannersKnowledge of Microsoft applications and utilitiesA+ certification desiredPreferred for Startup EnvironmentsExperience supporting manufacturing, factory floor, or warehouse ITHands-on experience with new site deployments, refreshes, or large-scale rolloutsLanguage & Skill RequirementsStrong customer service and communication skills (verbal and written)Service-oriented attitude with sense of urgencyAbility to work independently and prioritize based on business impactTime management and analytical troubleshooting skillsAbility to understand basic network and system architectureWillingness to provide on-call support and adapt to startup demandsPhysical RequirementsProlonged use of computer equipmentAbility to sit or stand for extended periodsAbility to lift up to 25 lbs regularly and up to 50 lbs occasionallyFrequent walking between office and manufacturing floor areasWork EnvironmentOffice and manufacturing floor environmentExposure to moderate noise levelsStartup phase may include time spent in partially constructed or transitioning work areasBe Aware of Fraud: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline ( the Federal Trade Commission identity theft hotline ( and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.