Technical Analyst

Job Description:

We are seeking a detail-oriented and analytical Technical Analyst to support the accuracy, integrity, and governance of technology asset and application data across the organization. In this role, you will help ensure compliance with internal and external data standards while supporting continuous quality improvement efforts within IT operations.

As part of a collaborative team of three Application Specialists responsible for managing the organization's application inventory, you'll play a key role in maximizing the value of ServiceNow IT Operations Management (ITOM) by maintaining high-quality data, supporting reporting and analytics, and improving operational processes.

This position is ideal for someone who enjoys solving complex problems, analyzing data, improving processes, and partnering with stakeholders to drive informed decision-making.

What You'll Do

• Support data quality initiatives and promote best practices across IT operations.
• Maximize the effectiveness of ServiceNow IT Operations Management (ITOM) through data governance and quality assurance activities.
• Analyze configuration, asset, and application data to ensure accuracy and compliance with established standards.
• Develop, maintain, and enhance dashboards, metrics, and reporting solutions.
• Conduct data evaluations and audits to identify opportunities for process improvement and service optimization.
• Research, analyze, and validate technology inventory information.
• Investigate customer and stakeholder concerns, providing analysis and recommendations for resolution.
• Compile, analyze, and communicate findings through reports and presentations.
• Support ongoing quality assurance efforts and continuous improvement initiatives.
• Collaborate with technical teams and business partners to ensure data integrity and operational excellence.

Required Qualifications

• 2+ years of ServiceNow administration experience.
• Strong analytical, problem-solving, and decision-making skills.
• Experience analyzing data, compiling reports, and presenting findings.
• Ability to work independently while maintaining accountability and visibility into work progress.
• Excellent customer service and relationship-building skills.
• Strong organizational and time-management abilities.
• Exceptional verbal and written communication skills.
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment.
• Ability to collaborate effectively within a team environment.

Preferred Qualifications

• Advanced analytical and data evaluation skills.
• Experience creating and maintaining analytics dashboards.
• Knowledge of data governance, data quality, and data integrity practices.
• Experience with reporting and dashboard development tools.
• Familiarity with IT asset management, configuration management, or application inventory management processes.

Skills & Competencies

ServiceNow Administration

Working knowledge of ServiceNow administration and the ability to support IT operations and data management initiatives.

Data Integrity & Quality Assurance

Experience validating, auditing, and maintaining high-quality data while ensuring compliance with organizational standards.

Analytics & Reporting

Ability to develop dashboards, generate reports, analyze trends, and translate data into actionable insights.

Problem Solving

Strong critical-thinking skills with the ability to evaluate technical information and make sound recommendations.

Communication

Excellent written, verbal, presentation, and interpersonal skills with the ability to communicate effectively across technical and non-technical audiences.

Customer Service

Commitment to providing exceptional support and developing positive relationships with stakeholders.

Time & Project Management

Ability to organize work, manage competing priorities, and adapt to changing business needs while meeting deadlines.

Technical Skills

• ServiceNow Administration
• Dashboard Development
• Data Analysis and Reporting
• Data Integrity and Governance
• Microsoft Excel
• Microsoft Office Suite
• Database Applications
• Quality Assurance Methodologies
• Application Inventory Management

Why Join Us?

You'll be part of a small, highly collaborative team that plays a critical role in maintaining the accuracy and quality of technology inventory data across the organization. This position offers the opportunity to work with enterprise systems, drive process improvements, leverage analytics to support decision-making, and make a measurable impact on IT operations.