IT Help Desk Specialist

We are seeking a dependable, customer-focused IT Help Desk Specialist to provide technical support to employees and help keep day-to-day technology operations running smoothly. This position will troubleshoot hardware, software, network, and user-access issues while providing responsive and professional support to end users.

The ideal candidate has 2-3 years of IT help desk or technical support experience, strong troubleshooting skills, and the ability to explain technical issues clearly to users with varying levels of technical knowledge.

About Us:

Adams Keegan is a national employer services firm with approximately 150 employees. We provide a comprehensive suite of Human Resources services including payroll, employee benefits, worker's compensation, HR management, 401(k), and state licensing. For over 30 years, Adams Keegan has grown-and helped our clients grow-by developing superior employer solutions and providing unmatched client service.


Responsibilities:

• Provide Tier 1 and Tier 2 technical support to employees
• Troubleshoot and resolve hardware, software, connectivity, printer, and peripheral issues
• Set up and configure computers, laptops, monitors, printers, and other equipment
• Assist with user accounts, password resets, access permissions, and basic security-related issues
• Install, configure, update, and troubleshoot standard business applications
• Support Microsoft Windows and other applications
• Assist with onboarding and offboarding employees, including equipment setup and system access
• Document support requests, troubleshooting steps, and resolutions
• Escalate more complex technical issues to appropriate IT team members
• Maintain accurate records of IT equipment and assist with inventory management
• Follow established IT security policies, procedures, and best practices
• Provide friendly, timely, and professional service to employees

Qualifications:

• High School Diploma; Associate degree and/or technical certification preferred
• 2-3 years of experience in an IT Help Desk, Desktop Support, Technical Support, or similar role
• Working knowledge of Microsoft Windows operating systems
• Experience troubleshooting computers, laptops, printers, software, and basic network/connectivity issues
• Familiarity with user account administration and password/access management
• Experience working with a help desk or ticketing system preferred
• Basic understanding of networking concepts, including Wi-Fi, TCP/IP, and connectivity troubleshooting
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to prioritize multiple requests and work effectively in a fast-paced environment
• Microsoft certifications are a plus

Benefits:

• Comprehensive Health Insurance Package
• 401k matching
• Paid Time Off
• Paid Holidays
• Paid Volunteer Hours