Call Center Agent

Job Description

Job Description

Part-Time Call Center Agent

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual receptionist, you will help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. We're seeking empathetic, customer-focused professionals to join our team part-time in-office at our Chesapeake, VA or Virginia Beach, VA locations. *Please note: All interviews will be conducted at our Chesapeake office.

Because Ruby operates 24/7/365 days a year, this part-time position requires flexibility, including the ability to work a weekend day and holidays.

What You'll Do:

• Skillfully handle incoming calls and web chats, serving as a helpful and warm extension of our customers' business.
• Ensure accuracy and a high attention to detail in all written communications.
• Efficiently multitask in a fast-paced environment across two monitors.
• Adhere to service quality standards, performance expectations, and maintain consistent schedule adherence to support your team and our callers.

Your Qualifications and Skills:

• A minimum typing speed of 40WPM and comfort navigating multiple software platforms simultaneously.
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
• A proven track record of self-motivation and reliable attendance.

Preferred, but not required:

• Experience in a high-volume call center, customer service, or administrative role.
• Proficiency in Office 365.
• Bilingual (Spanish/English) is a plus.

Compensation: $21/hr with our Perfect Attendance Bonus. Perfect Attendance means being on time for the start of your shift, returning on time form all breaks, and completing your full assigned shift. Compensation without perfect attendance is $19/hr.

Shifts: Various Part-Time shifts that are consistent so you know exactly what you are working week to week!

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.