Patient Coordinator

Job Description

Job Description

We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to follow-up care. Your energetic approach will help foster positive patient relationships, streamline administrative processes, and support the delivery of exceptional healthcare services. This position offers an exciting opportunity to make a meaningful impact on patient well-being while working in a collaborative and fast-paced environment.

Join us in delivering compassionate care by supporting patients through every step of their healthcare journey! This role is essential in creating a welcoming environment where patients feel valued, informed, and cared for. We are committed to fostering a positive workplace that encourages growth, teamwork, and excellence in healthcare delivery. Pay: $28 - $34 per hour Expected hours: 36.0 – 40.0 per week Benefits: 401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Compensation:

$28 - $34 hourly Responsibilities:

Duties Manage patient appointments by scheduling, rescheduling, and confirming upcoming visits using patient management software and Electronic Health Records (EHR) systems

Serve as the first point of contact for patients via phone, email, and in-person communication, providing friendly and professional customer service

Collect and verify patient information, including insurance details, medical history, and current health concerns, maintaining strict confidentiality in accordance with health regulation policies

Collect and verify any referring information and coordinate care with other health care providers

Assist healthcare providers with administrative support tasks such as preparing medical documentation, updating patient records, and managing electronic health records (EHR)

Coordinate with insurance companies to verify coverage, process claims, and address billing inquiries efficiently

Educate patients on health policies, appointment procedures, and necessary documentation to ensure compliance and understanding

Maintain accurate documentation of all patient interactions while adhering to privacy standards and confidentiality protocols

Qualifications:

Skills Excellent interpersonal skills, including communication, are of utmost importance in this role

Excellent customer service skills with the ability to communicate clearly via phone and client interactions

Customer service skills are of utmost importance in this role

Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes

Familiarity with patient management software and Electronic Health Records (EHR/EHR) systems for efficient data entry and retrieval

Experience working in a medical/dental office environment or health care setting is helpful for the role.

Knowledge of health regulation policies related to patient privacy and confidentiality (e.g., HIPAA compliance)

Understanding of health insurance processes, including verification, claims submission, and billing procedures, is helpful for this role

Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail

Typing skills that support quick data entry and accurate record-keeping

About Company At Needham Oral Surgery, we are committed to delivering exceptional patient care in a welcoming and highly professional environment. Our practice is oral surgeon-owned and specializes in a full scope of oral and maxillofacial procedures, combining advanced clinical expertise with a strong focus on patient comfort and safety. We pride ourselves on fostering a collaborative, team-oriented workplace where every staff member plays a vital role in creating a positive patient experience. Our office values reliability, compassion, and attention to detail, and we are dedicated to supporting our team through ongoing learning and a respectful, supportive culture. Joining Needham Oral Surgery means becoming part of a practice that prioritizes both clinical excellence and a positive work environment. We are looking for a dedicated team member who will grow with us and be a part of our family!